where is my sim

[Pato123]

I ordered a sim card as new customer and haven't received yet and email confirmation didn't include order number so cannot track it

[Leanne_T]

Hi @Pato123 

Thanks for coming here. 

SIM Orders can take 2-5 working days to arrive and will be posted by Royal Mail no tracking details are available for SIM Orders. 

Leanne.

[Pato123]

thanks Leanne but I am asking because it's been 6 days and I cannot contact them as I have no sim to call and since there is no EE chat available, I'm running in circles

[Leanne_T]

Has this been 6 working days since you placed the order? @Pato123 

Leanne.

[Pato123]

since I received the email " Your EE SIM is on its way "

[Leanne_T]

Thanks @Pato123 

You would need to call us from any other phone or pop into an EE Store and the team can check the status of the order for you. 

Leanne.

[Pato123]

no phone available and no EE store close to mine, not very convenient the
type of help

[Leanne_T]

Hi @Pato123 

As the SIM cards are delivered by Royal Mail, this may arrive in the next few days for you. 

If not, please contact us if you have access to any other phone at any point the team will be able to access the order.

Leanne.

[Pato123]

thanks, but as I mentioned before, I have no phone at home, that's why I am
asking ee for a sim card and it has already taken more than 5 days which is
why I am raising the issue and I was hoping someone would check if the sim
card is in transit, if the delivery has been processed or something, I
cannot afford to keep waiting as without sim card I am quite isolated.
Would you be able to check this for me? otherwise, what would be the point
of using this channel if actually doesn't really work

[Leanne_T]

Hi @Pato123 

I am very sorry we have no account access on the community to check the order. 

If you have an email advising the SIM has been dispatched, this would have been sent and waiting for Royal Mail to deliver the SIM. 

Leanne.