If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Hi, I pre-ordered the iPhone 15 Pro Max on preorder day but haven’t received any form of confirmation of the order. I’ve not received any form of email at all from EE, not even the ones with the documents (key facts) about ordering from me and agreei...
Guys at EE. Disappointingly, the customer journey between yourselves and DPD after an order is placed, has no ‘drop out’ process for when something goes wrong. The unfortunate cadence being that a certain number of customers will have an awful experi...
Mobile ,I applied for a phone but not yet received
I upgraded my iPhone yesterday and said it was getting delivered today at 1:17pm and I still haven’t received it ???and checked and it said it failed to deliver! I’ve been waiting all day for it to arrive and still hasn’t.
Hello, I just made a purchase of the iPhone 15 Pro Max in installments, they deducted the entry fee of 30 pounds from my account, but when finished, nothing happened, I didn't receive any email or message telling me about the purchase, nor the tracke...
HelloPlaced order for an additional sim last weekend but still not received. No delivery notification received although I have had a 'how is your new sim doing" email. Account shows new line as active on my ee with temporary number. Phone line inf...
Hello, I ordered an iPhone 15 plus 2 days ago. I got an successful order ref email, payment was pending but now its been successful and completed. It's now showing on my bank statement. Does this mean I've been accepted? I've not heard anything from ...
AfternoonI placed an order on the 3rd but have not received any updates, the system says it cannot provide details?I would like to know when i will receive my order.Thanks
How do they contact me about the S23u watch offer and or delivery? People have asked about watch there's no information on how it gets delivered neither on the side,or ee replies.. i was told id get email in store then told i dont. So which is it? D...
I placed an upgrade order on the 29th Sept (last Friday) for the Samsung S23 5G 256GB Lavender and was told it will be despatched within 7 days. I haven't received any text from DPD yet and just wondering if Saturday is counted in the 7 days which me...
