If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
I placed an order yesterday for the apple pencil 2 I was charged and confirmation email sent. However I've had a refund to my account for this today can anyone advise why this would have happened thank you
Hi ! on December 13, I ordered two phones and they didn't arrive! what happens?
I ordered a new contract with ee for my son on the 26th December and I’ve paid upfront but still not got a confirmation for delivery how long does it normally take please
What a waste of time this company is I have been waiting for my new sim card for two weeks now and still no sim and when you call them all the say is the sim is on it's way telling you a load of rubbish I have tried to track it but no joy I think I w...
I have completed an early upgrade and paid £142, this has been taken from my account and another £142 has been held in my account. Should I contact EE to get this cancelled or just wait for it to bounce back
Currently feel a little bit left in the dark over an ungrade I ordered on 22nd Dec.Whilst understanding why I won't have received my new handset that's pretty obvious why I do have concerns about the fact when I check my account upgrades are still be...
I added an accessory to my account on Christmas Eve. Obviously I know it wouldn’t have been looked at over the past two days, but any idea when I’m likely to get confirmation that it’s on its way?
So I'm torn with EE, I order the phone on line, DPD lose the phone - really! after a nightmare of calls eventually EE sorted it out - cancelled my phone on-line and enabled me to go instore instead. However I've still not received my refund of paying...
I ordered my new phone on Christmas day so I was aware delivery would not be next day like it stated. However, I can't track my parcel on the website - it just says it cannot update me right now. I haven't been given a tracking number for DPD and sti...
Ordered a new phone a couple of days ago had the confirmation email and then nothing since .. is this normal process I remember it being the day after last time I ordered a new phone. Obvs with Christmas and bank holidays I’m guessing that might be ...
