Orders

A place to ask questions about your orders from EE.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

van.png
Christopher_G by EE Community Support Team
  • 51768 Views
  • 117 replies
  • 15 Helpful

New phone

Good morning I was just wondering if someone could help as everything I try and ring EE it gets put down. I ordered my  phone on the 27th and the only thing I’ve heard is it’s on its way but that was on the 10th but nothings changed. When I purchased...

iPhone 14 pro max silver

I have ordered an iPhone 14 pro max silver, 128gb. is has been 29 days since I ordered. I was told it should get to you WITHIN 28 days. I have not heard anything on why I’m still waiting and if there are more delays and a new time frame.I hope you ca...

Rax by Investigator
  • 426 Views
  • 4 replies
  • 5 Helpful

where is my order number for new phone?

Hi,I can't seem to find an order number for my new phone.It doesn't appear on my email confirmation. I need to track the delivery. Many thanks.

Kellyl by Investigator
  • 782 Views
  • 3 replies
  • 3 Helpful

iPhone delivery

I understand I require photo ID to receive my delivery - which I have - but I won’t be here, I’ll be at work.My mother has agreed to come to my house to receive the phone. She has the same surname as me, but the only photo ID she has is an out of dat...

My upgrade

Can you tell when when my new phone would be delivered please 

Delivery

Hi , waiting for the email/text from ee or dpd to confirm delivery time as my upgraded phone is ment to be delivered today (14/11/22), but haven't received anything yet 

Mobile Wi-Fi

I have put a SIM card in my HUAWEI mobile wifi but it says I need a pass code which will come as a text but of course my unit does not have a screen. Has anyone got any ideas. 

jimbob60 by Visitor
  • 299 Views
  • 1 replies
  • 2 Helpful