Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52252 Views
  • 117 replies
  • 15 Helpful

iPhone 14 pro 128gb silver order

I ordered the above device last Monday and knew I would be in for a bit of a wait. I paid £30 upfront cost and today I’ve received a refund of £30 from EE and a text to say my “order is on track”. Not sure what on track means but wondering why I’ve r...

No confirmation

I ordered an Nreal Air device over the weekend and the money was taken from my account, but I have not had an email or text confirmation.It said next day delivery and that I'd get a text with the DPD details, none of which has happened.  So I phoned ...

iPhone 14

I had placed a order for the iPhone 14 and I got a email not long after asking me to contact EE about the information I’m new to EE and haven’t had this with any other network provider is this normal?

New phone and contract

I had a call from ee today and ordered a iPhone 11 on a 24 month contract but I can’t find my deal on my ee account 

Order over the phone.

Hello, I recently upgraded my plan over the phone and ordered the iPhone 14 Pro in Black on a 2 year contract but never received a confirmation email or text so I haven't got an order number. I paid a £30 deposit over the phone and signed the online ...

Delivery

Hi, I ordered the iPhone 14 pro max 256gb on 18/11/22. When will I receive it? Because I’m trading my old phone in and the deal on that expires on 02/12/22 and I don’t want to be without a phone after that date if my new one doesn’t arrive before the...

A3murphy by Valued Contributor
  • 342 Views
  • 2 replies
  • 0 Helpful

iPhone 14 pro max gray

Ordered 2 weeks ago still got no tracking info or email confirmation 

Reece325 by Contributor
  • 726 Views
  • 21 replies
  • 0 Helpful

Sign up.

How do I access to apply for a contact 

order

hello,i made an order over the phone yesterday and im told DPD will deliver today but im worried they will message my number with tracking when im phoneless until the new one arrives. Also i havent recieved a conformation email either April

New iPhone

How long are people waiting on there new iPhone was told 12 days and that has been n gone 

Keith94 by Visitor
  • 332 Views
  • 5 replies
  • 0 Helpful