Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

FLEX PAY ONLY OPTION?

markkilday
Investigator
Investigator

‎26-11-2023 05:26 PM

I am currently on a sim only plan after my current contract ended, but was looking at a new phone. Is flex pay the only option for current customers?

After going through the process and inputting my annual income, it stated I would pretty much need to pay for the phone upfront. Considering I have a reasonable monthly family income I was surprised and disappointed by this, I am a long standing customer since the Orange days, and my annual bill is almost £1500 across all  my plans (2 other data sims, daughter's phone and PS5)

0 Helpful
1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎26-11-2023 06:54 PM - edited ‎26-11-2023 06:54 PM

@markkilday  if you don’t want a flex pay tariff, and you want the old style tariff where the phone and airtime is billed on one bill you need to call customer services for that at present. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful