I ordered a Xbox Series X on Tuesday on my mums account (I don’t have my own EE account anymore) and have been back and forth with EE and DPD as it has been collected by DPD and lost somewhere between collection and the depot, EE have raised a dispute and complaint with dpd as it appears that it’s happened plenty of times before me
It’s beyond a joke now, I still haven’t had an update from dpd since Wednesday
