Ordered a new phone but have not received and order number

[gpincellijr]

I have ordered a new phone, the money was taken off my account but I did not receive order number and track number. 

[Katie_B]

Hi @gpincellijr. 

Welcome to the community.

When did you place your order?

Could you also please confirm what phone you ordered?

Katie

[gpincellijr]

Hi Katie_B, 

I have ordered an iphone15 yesterday (Friday November 24th), however I received a message informing that it's not possible to get my credit now, so how can I have my money back? 

Thank you

[Katie_B]

I am sorry to hear this @gpincellijr. 

Has the upfront cost left your bank or is this showing as a pending charge?

Any upfront costs will automatically be refunded. 

Katie

[gpincellijr]

Hi Katie_B

I did the payment 2 times, I thought the first was a kind a mistake and the order was not placed, but when I have checked my account is possible to see that one of the payment was take off my account and another one it's set up to be paid next month. 

Tks

[Katie_B]

Hi @gpincellijr. 

This will be cancelled if your credit check has not been successful. 

Any payment that has left your account will automatically be refunded within 14 days. 

Katie

[gpincellijr]

Hi Katie_B, 

Thank you, if nothing comes in the 14 days, should I contact this community again? 

[Katie_B]

Hi @gpincellijr.

I would recommend allowing the 14 days, if you have not received your refund please pop back and let us know. 

Katie