Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 69609 Views
  • 120 replies
  • 15 kudos

Pixel watch 2 preorder

Hi I'm really disappointed ordered the pixel watch 2 on the day it was announced, I was told I would get it on release day then told I would have it by today. Can you please tell me what's going on? Pixel watch 2 lte in hazel 

Re: Order

Hello , can you tell me where is my order 

Adkham by Visitor
  • 393 Views
  • 1 replies
  • 1 kudos

Resolved! don't know if order confirmed

I ordered online and put every detail in it ask and credit checks all passed then I confirmed authorised my bank pressed confirm then a blank page with order confirmed at top no ref number and no email to confirm how do I know it gone through 

Resolved! Cancellation

Hi I order sim package but cancel the  order immediately with phone but today 23/10/2023 order is arrived my home address  please I want to cancel this package (,XKO293322122. This mention order number) please solve the problem soon as possible  than...

Jeyzan by Explorer
  • 454 Views
  • 1 replies
  • 0 kudos

Orders

I was contacted about upgrading my device. I ordered an iPhone 15 Pro Max. I have not received a confirmation email, what should I do?

Payment for monthly phone

Hi I purchased a s23 ultra online and paid the upfront costs its pending from my bank account? Does that mean I've been accepted as not had no email or text confirmation. 

Steste by Investigator
  • 2077 Views
  • 24 replies
  • 3 kudos

tracking order

HiI upgraded my phone in the shop yesterday and was told that i would be with me today but cant seem to track it and i got a text message saying my new device agreement is available to view in my EE.Can you help with this

beany5 by Visitor
  • 435 Views
  • 1 replies
  • 1 kudos

Confirmation of change of contract

I am coming up to the end of my contract so selected for a sim only change which seemed to go through by have had no confirmation it’s happenedHow can I know it’s gone through?

Meta quest 3

I orderd a Quest 3 three days ago but cant track it anywhere it stated that it will be 2-3 days to ship but ive not had any other emails or texts to say where it is or when it will be here. i go to my EE to track a order but it does not work with the...

wowben666 by Investigator
  • 3110 Views
  • 21 replies
  • 2 kudos

Resolved! Trade-in confusion on iPhone 15 Pro Max

I ordered an iPhone 15 Pro Max 256gb blue titanium on 5/10/2023. Since then the only communication I’ve had from EE is to tell me to send my tradein handset back or risk losing out on my free upgrade and pay something like £459/per month extra. What’...