Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52138 Views
  • 117 replies
  • 15 Helpful

Stop taking Pro Max orders

EE really need to stop taking orders of the iPhone Pro Max if they can fulfil orders they received over a month ago. And still selling them under false pretences that you will receive it within 2 weeks. 

JamieP11 by Investigator
  • 580 Views
  • 10 replies
  • 9 Helpful

Broadband

Ordered broadband on line and got contacted sent to me, but no order number or any confirmation about it?

SMCKENNA by Explorer
  • 317 Views
  • 3 replies
  • 1 Helpful

Non delivery of phone ordered on Saturday 3 Rd December

Hi I upgraded my phone contract on 3rd December and a new iPhone 11 was supposed to have been delivered to me but I keep getting texts from dpd saying my order is delaying.   I do not have an order number but I am sure you can find it by my phone num...

Grouchy1 by Visitor
  • 284 Views
  • 1 replies
  • 0 Helpful

Apple watch

I ordered the Apple SE watch yesterday, but have yet to receive a confirmation email. What are the delivery times at the minute as the website says products will be dispatched in 24 hours

Samsung Galaxy S22 order time

Hi.I upgraded my contract last night & was able to order a 256GB Samsung Galaxy S22 in purple. It was marked as available to order, not green "in stock".Does anybody know roughly how long this may take to be available for despatch at all please?  Tha...

Ordered upgrade. Didn't get a confirmation email.

Ordered a upgrade yesterday online got email asking to phone 08000566042 to confirm details. Did this, the CSR said she had put the order through manually and I would receive confirmation email. Didn't get another email after this. 

Resolved! Sim delivery

Just had a message from dpd my new sim has been delayed its still in Hinkley did depot has anyone else had this problem and was it resolved before other provider turns sim off

Hughsy2 by Investigator
  • 342 Views
  • 3 replies
  • 4 Helpful

Cannot contact EE

I ordered a new phone last night and paid for next day delivery. I have not received any confirmation of order and cannot track delivery. All EE phone lines down due to system problems apparently. Anyone from EE able to explain this?

Jimb57 by Visitor
  • 256 Views
  • 1 replies
  • 0 Helpful