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Cancel order

Hrachik
Explorer

‎19-01-2024 11:53 PM

Hello, please tell me, I placed an order for a phone and SIM, but changed my mind, how can I cancel the order and return the deposit of 30 pounds?

0 Helpful
4 REPLIES 4
XboxGamer1987
Prodigious Contributor
Prodigious Contributor

‎20-01-2024 12:38 AM

@Hrachik 

Hello

You will need to call CS on 150 to get your order cancelled. 

0 Helpful
Hrachik
Explorer
In response to XboxGamer1987

‎20-01-2024 04:46 AM

The problem is that I don't speak English

0 Helpful
Katie_B
EE Community Support Team
In response to Hrachik

‎20-01-2024 08:12 AM

Hi @Hrachik. 

To cancel an order we recommend speaking with our customer care team or visiting your local EE Store. 

If you refuse delivery of the device, this will be returned to EE and your order will be cancelled. 

Katie

0 Helpful
XRaySpeX
Grand Master
Grand Master

‎20-01-2024 09:51 AM

@Hrachik : If you ordered by phone or online you always have a statutory cooling-off period up to 14 days after delivery to cancel your order FoC. If you ordered in-store you have no such "change-of-mind" right of return.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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