19-01-2024 11:53 PM
Hello, please tell me, I placed an order for a phone and SIM, but changed my mind, how can I cancel the order and return the deposit of 30 pounds?
20-01-2024 12:38 AM
20-01-2024 04:46 AM
The problem is that I don't speak English
20-01-2024 08:12 AM
Hi @Hrachik.
To cancel an order we recommend speaking with our customer care team or visiting your local EE Store.
If you refuse delivery of the device, this will be returned to EE and your order will be cancelled.
Katie
20-01-2024 09:51 AM
@Hrachik : If you ordered by phone or online you always have a statutory cooling-off period up to 14 days after delivery to cancel your order FoC. If you ordered in-store you have no such "change-of-mind" right of return.