Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 51939 Views
  • 117 replies
  • 15 Helpful

Samsung Galaxy S22 order time

Hi.I upgraded my contract last night & was able to order a 256GB Samsung Galaxy S22 in purple. It was marked as available to order, not green "in stock".Does anybody know roughly how long this may take to be available for despatch at all please?  Tha...

Ordered upgrade. Didn't get a confirmation email.

Ordered a upgrade yesterday online got email asking to phone 08000566042 to confirm details. Did this, the CSR said she had put the order through manually and I would receive confirmation email. Didn't get another email after this. 

Resolved! Sim delivery

Just had a message from dpd my new sim has been delayed its still in Hinkley did depot has anyone else had this problem and was it resolved before other provider turns sim off

Hughsy2 by Investigator
  • 337 Views
  • 3 replies
  • 4 Helpful

Cannot contact EE

I ordered a new phone last night and paid for next day delivery. I have not received any confirmation of order and cannot track delivery. All EE phone lines down due to system problems apparently. Anyone from EE able to explain this?

Jimb57 by Visitor
  • 255 Views
  • 1 replies
  • 0 Helpful

My order has been returned to EE.

I have upgraded my phone and the new phone was sent out in the post. I missed the 1st delivery attempt as I was at work and then I was in the house for the 2nd delivery attempt but didn't hear a thing even though I was in the room next to the door. I...

Order

Hello I know this is an odd question, but I have ordered a phone and the person said it will be delivered by DPD, And that I should get a message with a selection of time slots to choose for delivery, I just wanted know if the message will be from EE...

No date for order

I upgraded my phone on 21st November, yet still have no delivery date (though I noted EE have taken the order payment from my account?)  

Trying to purchase an IPAD through reward gateway offer

Has anybody else bought a new device via using a Reward Gateway scheme through their work?  I've created an account but I cant seem to make a purchase as the website keeps pushing me back to a page to add a device but I don't have an EE device yet I'...