Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 58649 Views
  • 122 replies
  • 15 Helpful

Upgrade

hi there,I ordered an upgrade on Monday and was told it would arrive yesterday. I haven't receive a notification from dpd and nothing has arrived. Will it arrive today?

Izzie3 by Visitor
  • 271 Views
  • 1 replies
  • 1 Helpful

New sim card

When should my new SIM card arrive? It’s been nearly a week since I ordered it. 

Sassy70 by Explorer
  • 339 Views
  • 3 replies
  • 0 Helpful

Resolved! Changing my order

Hello can I change my order from the Samsung s23 ultra 256 ....for the 512 at the 125gb monthly cost of around £80 pls  

Evildead by Explorer
  • 371 Views
  • 3 replies
  • 0 Helpful

Resolved! Does this contract provide 5G?

Hi all,I'm currently looking at transferring to EE from my current contract and I've been looking at the current deal that is offered on the Samsung Galaxy S23I'm currently looking at getting the Unlimited Data plan with 1 exclusive extra (The one th...

Resolved! Hi

I want to make you a contract for a laptop or phone, please help me if possible. Thank you 

orders

i’ve ordered an iphone 14 pro max 128gb and i’ve received a confirmation email however, i wanted to know when i’ll be receiving my order? 

haulaa1 by Investigator
  • 355 Views
  • 5 replies
  • 2 Helpful

Resolved! New customer

I am trying  to return to EE but it says I am still a customer, how can I over come this issue 

Resolved! Just want to shop for a tablet

Bt customer here just want to get a tablet off ee but wants me to register a device before I shop but I don't have any products yet this will be My first we ee any help how I can get passed this stage and just shop normally Thansk 

Not received a conformation email

I've recently purchased a pay monthly sim and it's been 3 days and I haven't received a confirmation email. I just wanna know if my order is on its way or has even been processed.