Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 56411 Views
  • 118 replies
  • 15 Helpful

Hi

I need Apple AirPod pro 2 nd generation 

Upgrade

I upgraded my contract to a new phone and plan but I haven’t been given a tracking number just a order number which doesn’t work on the tracking.

Scammed?? What’s going on :(

HiOrdered a phone + contract, money taken / approved in the app then didn’t move onto the next page. I have no idea if the order is processed? I’m using a friends& family discount code also & don’t want to do it again and risk having two Contracts!? ...

Leash101 by Explorer
  • 380 Views
  • 5 replies
  • 0 Helpful

Order confirmation

I placed an order today over the phone moving both mine and my daughters contracts over from BT to EE. I upgraded my contract to the iPhone 14 and my daughters to the iPhone 13. I was told on the phone that both were in stock and would come next day ...

Shark16 by Explorer
  • 327 Views
  • 3 replies
  • 0 Helpful

Plan upgrade

I decided to upgrade last 31st January 2023 since my current phone is almost gone. I have chosen the iphone 14 pro max, 30 upfront and 84 monthly and I did through calling EE. is there a time frame in regards to when will be the handset deliver to me...

Aa104 by Explorer
  • 246 Views
  • 1 replies
  • 0 Helpful

Re: Have I been scammed?

i have ordered iphone 14 pro from ee and i have debited 30 pounds on my account but i have not get any status about my phone delivery 

where is my phone?

I am in the process of switching my network from 02 to EE. A new phone was ordered last week and I received an email confirming my order and a delivery date of the 27th....note, I received an account number but no ORDER NO.A very helpful DPD driver t...

Ee shop order tracking

Have a order linked to my Apple Watch number, so in not getting updates on the order

Luke892 by Explorer
  • 308 Views
  • 3 replies
  • 0 Helpful

Q

If i make contract on Google pixel6 last week with insurance and I lost when I am aviabile for new phone 

amend of details

HI this is my oder number : xkoxxxxxxxxx I tapped wrong my phone number so I can not received the text with date of delivery my phone. the correct number are xxxxxxxxxxx can you please amend the number and re sent me the text. Kind regards. [Mod edit...