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My update returns bag has not been received

LukeQ8
Explorer

‎31-01-2024 02:56 PM

I upgraded my phone and was told I will receive a returns bag. The address on the system was incorrect so I updated it and was told the bag will shortly be sent out but I have yet to receive it. Is there anyway to reissue a new bag or track if the bag has been sent. As I do not wish to pay a fee.

 

 

0 Helpful
3 REPLIES 3
Christopher_G
EE Community Support Team

‎31-01-2024 04:46 PM

Hi @LukeQ8 

Welcome to the community.

When was it that you re-requested the returns pack?
Chris

0 Helpful
LukeQ8
Explorer
In response to Christopher_G

‎31-01-2024 04:54 PM

Hi Chris,

I updated the address and requested a new returns pack on the 24th. 

Thanks,

Luke 

 

0 Helpful
Christopher_G
EE Community Support Team
In response to LukeQ8

‎31-01-2024 05:03 PM

OK, thanks @LukeQ8 

It's possible that it's still in the post. If you'd like someone to check to make sure it has been ordered correctly, I'd recommend speaking to our customer service team.
Chris