Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52528 Views
  • 117 replies
  • 15 Helpful

Apple watch 8

I ordered an Apple watch 8 last Thursday. The system said it was in stock. No notification yet that it was posted. Will I get it before Christmas?

track order

i dont seem to be able to track order i placed yesterday as i dont have a confirmation tracking number on the email

Resolved! iPhone 14 Pro Max - Delivery Estimates

Hi,My wife and I placed an order for the iPhone 14 Pro Max (128gb) in Deep Purple and Space Black a couple of weeks ago. At the time I was told stock was due to be around in 21 days, which would put us around 29th November. Is this still the case? Th...

AK_7170 by Contributor
  • 1623 Views
  • 16 replies
  • 3 Helpful

Endless login loop

I can't purchase something from your shop it keeps telling me to log in. Any ideas? 

Blair89 by Visitor
  • 379 Views
  • 1 replies
  • 2 Helpful

order

can you help I can’t see my order being processed 

sneddsss by Investigator
  • 236 Views
  • 1 replies
  • 1 Helpful

Resolved! Fitbit watch

Hi .I ordered an new Google Pixel 6a and offer included a Fitbit watch but can't claim my watch . How do I claim my offer 

Delivery

Informed that the delivery would be today (Ordered on Saturday)Advised to use order number on email sent to confirm order - No order number on the email so i can't track the phone. How do i establish when my phone will arrive?  

pjmoore by Visitor
  • 252 Views
  • 1 replies
  • 1 Helpful

Resolved! Upgrade and Swap

Hi,I upgraded to the iPhone 14 pro max 128gb Silver on the upgrade anytime swapping my current phone. I ordered on the 17th November and obviously I haven’t received the phone yet but I’m getting emails and texts from EE saying my return package is o...

Sim Card

Ordered a new sim and sent PAC code for my iphone switching from Virgin to EE. Ordered on 9th Dec. Received a confirmation email of the order but havent heard anything since. No emails of dispatch, tracking details….. nothing at all! I have tried con...

delloy by Contributor
  • 795 Views
  • 10 replies
  • 0 Helpful

Resolved! Xbox series s

I don’t have a phone contract with EE I am trying to get the Xbox series a from them but can’t order it