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SIM Only plan

xxcaitlyn2004xx
Visitor

‎05-02-2024 07:33 AM

So I put in an order for a new sim only plan as my current contracted phone ends this month, when I check to see my new plan it’s not showing up anywhere on my ee app and I’m worried if I reorder it that it will charge me twice but I also need this new plan. Can anyone help? 

0 Helpful
1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎05-02-2024 08:07 AM

@xxcaitlyn2004xx  Your new sim only tariff will commence once you have finished your full term of your current contract.  It doesn’t show until it’s changed over.   Do you have an email confirming the upgrade? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.