Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 59555 Views
  • 124 replies
  • 15 Helpful

Order confusion

 Hey guys so weird one I ordered a sim online and it said we will call you within 48hrs to confirm details and then about 15 mins later I got an email from EE saying Successful order with an order number and a messege saying it’s being sent out does ...

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Wykupienie pakietu 25GB

Hej, próbuję wykupić pakiet z 25GB. Po uzupełnieniu danych karty oraz moich danych chcę przejść dalej, ale strona się odświeża i znikają moje dane... nie mogę przejść do kroku nr 3. czy mogę prosić o pomoc?KLAUDIA, POLAND

EE Upgrade

Just wanna to know EE sales Team will do the EE Bill Upgrade by asking my Postcode and birthday to get the personal  information  or not?And they send the email to me by confirmation@info-ee.co.ukIs that a cheat or not? 

Baby4 by Visitor
  • 377 Views
  • 1 replies
  • 0 Helpful

Upgrade Phone returned by EE shop

I upgraded my phone and asked for it to be delivered to my local EE shop. Unfortunately for some reason my phone (that i own & have been paying for for years and years) is still in my dads name (we thought this had been changed ages ago) so I was una...

JessS4 by Visitor
  • 324 Views
  • 1 replies
  • 1 Helpful

Resolved! SIM card

Hello! when will i get my sim card? today is day 3 

Order

I ordered my up grade on Saturday it was dispatched on Sunday and still had nothing from dpd yet what is going on 

Joolz20 by Visitor
  • 302 Views
  • 1 replies
  • 0 Helpful

Duplicate order

Last night i placed an order for an upgrade on *********** , I was logged out of EE before the order was complete , or so i thought , I have 2 pending £50 for the upgrade so it appears 2 x devices have been ordered , I only require 1 , please cancel ...

Resolved! How Do I finish my account setup?

Hi, I’ve recently created my EE account and I’m wanting to purchase a product but it asks me to login, once I click login it tells me to link my account and gives me three options:connect a phoneconnect an ee router join the ee communityHowever, the ...

Wrong phone sent

I ordered an iPhone 14 Pro 512GB with the All Rounder iPhone unlimited plan.Went to the store to collect my phone and it was a different colour with 128GB. The colour wasn't an issue but the memory was and the lady was very patronising saying I must ...

arslahn by Visitor
  • 685 Views
  • 2 replies
  • 1 Helpful

Resolved! Order

Hi placed an order yesterday morning and it said dispatched in 1 day I’ve not yet geared any update?