Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 57781 Views
  • 122 replies
  • 15 Helpful

Please call to discuss

Hello, so my phone has broken and I do not have a landline. I placed an order for a new phone contract and paid the upfront cost. In the header of the email I received it says "please call to discuss" which I obviously can't do because I don't have a...

Matty_29 by Visitor
  • 517 Views
  • 1 replies
  • 0 Helpful

Unable to phone up and talk

Hi, is there a way I can contact EE about my phone order without having to call I have ‘selective mutism’ so I can’t speak?

Order a phone

Hello, i order iPhone 14 pro and Apple watch series 8, paid 30£ and I haven’t receive any confirmation, the money was taken.. please help me

anam_ig by Visitor
  • 278 Views
  • 1 replies
  • 1 Helpful

Resolved! Apple Watch Ultra band does not fit

I have recently bought an Apple Watch Ultra with a small band thinking it would be the correct size but it is slightly too small. Is it possible I can exchange this for a larger one without having to return the watch?

Order

Hello, I ordered an upgraded on Sunday to be delivered to the rushden lakes store, since I’ve had no tracking info, nor will it allow me to track it. How long am I expected to wait for the upgrade to be delivered?

Adelle92 by Explorer
  • 337 Views
  • 3 replies
  • 0 Helpful

New contract

I ordered a phone on 27/03/23 which email I got said was successful, to then get a call on 31/03/23 to say direct debit was set up and phone would be with me on next day delivery making it 03/04/23 as of yet I’m still to receive phone and have had no...

Markw78 by Visitor
  • 303 Views
  • 1 replies
  • 1 Helpful

Made an order, no tracking or confirmation

Hi,Made an upgrade to an existing handset on my account, had a call the next day (earlier this week) to confirm everything and since heard nothing... No confirmation text/email with tracking details and nothing showing on the DPD app as pending deliv...

Resolved! Upgrading with 20% discount

Hi,I’ve been given a 20% NHS discount code from a family member, and I’m due to upgrade my contract. When I attempt to add in the code on the upgrade site, it says invalid. However, if I choose the same package when I’m logged out, it accepts the dis...