I now get this message when trying to upgrade any of my contracts.
I tried to upgrade to a cheaper SIM only contract and I get this message. Many messages and calls later I will apparently get a refund for the extra line I was told I had to order and the number has still not been transferred to the new SIM. Apparently this will take 30 days after being told more than once that someone could sort it straight away.
I have now tried to upgrade my main account SIM and I have had the same message.
Service since BT have gotten involved has gone massively down hill.
13 years with EE, no issues. As soon as BT get involved I can't even do a simple upgrade. "The UK's best network" I think not!
Tempted to cancel all my contracts and advise everyone to stay clear of EE at this point.
Can anyone advise on a network that can actually perform an upgrade without having to call, sign up to an additional line and still not have a number transferred for 30 days?
