Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 54969 Views
  • 118 replies
  • 15 Helpful

Upgrade issues

I am trying to upgrade online and it won’t let me it comes up with a message sorry the link isn’t working and I can’t contact anyone in any other way as the phone line cuts me off. 

PaulVen by Visitor
  • 486 Views
  • 10 replies
  • 0 Helpful

Upgrade

I have put in request for upgrade. Gives me my order number. Try to see when phone is coming. All I get is sorry no information at this time. Everywhere I try on the ee app it's a dead end. Not a happy bunny. 

Trying to upgrade

My upgrade was availeable for months and my current contract (SIM ONLY) ended in July last year.I wanted to upgrade through the app and being sent to the ee website. After pressing upgrade and nothing happens...But if I press shop with us I can searc...

Paddy42nm by Investigator
  • 314 Views
  • 3 replies
  • 0 Helpful

No information about delivery and return

When I phone was delivered to the store I received no information on when it had arrived had to call the store to find out. I wasn’t able to collect it and so a call centre agent returned my phone so I could get it redelivered and since I have not re...

Brodieb1 by Explorer
  • 339 Views
  • 4 replies
  • 0 Helpful

Order confirmation

HiI placed an order last night and the upfront payment is showing as bring taken rather than pending..I got an email with an order number stating its being processed but the actual email header says please call us to discuss...then in the email are a...

Psx77 by Explorer
  • 523 Views
  • 2 replies
  • 0 Helpful

New order

I placed my order online Friday night, and spent 40minutes on phone Saturday morning to confirm it. Whilst on the phone with Adam from Hull he confirmed that my order had a confirmed delivery date for Monday 28th. Waited all day and no phone iPhone 1...

help

how do i get a contract phone it keeps taken me to this page?

Wkeown95 by Visitor
  • 259 Views
  • 1 replies
  • 0 Helpful

Call to discuss

Placed an order for iPhone 14, email confirmed order and said ‘call to discuss’ but had no number to call attached. I’m not an EE customer already and have been unable to find any number to call. 

Hi

Hi can regist on ee ??? Need call 150 but im new customer...