Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 51749 Views
  • 117 replies
  • 15 Helpful

My order

Hi i had a email on the 2nd december saying my order is on it was and i haven’t received it yet

Kol_ig by Visitor
  • 253 Views
  • 1 replies
  • 1 Helpful

Terrible service

After two hours on the phone last night only to be cut off i tried again today only after forty minutes to be cut off again.All i want to do is return the wrong phone that was sent to me with a SIM card i never asked for.I cannot waste my time for so...

Empty package

I have ordered an iphone 14 proi got a delivery today that is an empty bag apart from the delivery note with the details of the iPhone 14 pro - but no phoneicannot get through to the correct place to enquire on 150There is no info on the order tracki...

Sphipps by Visitor
  • 589 Views
  • 1 replies
  • 0 Helpful

Playstation 5 order not delivered yet

Hi I ordered a playstation 5 on 29th Nov 2022 and I can see in DPD app that it was shipped on 1st Dec and was due to be delivered by 2nd Dec. But since 2nd dec until today, everyday it says that there has been an unexpected issue (it is being held up...

No Order information

I ordered a new iPhone 14 in black on Saturday (it’s now Thursday) and I’ve had no contact, I called that same day for some other information and the lady said the phone would arrive the next day. I’ve had no message or confirmation of shipping. I ca...

Jadeb by Investigator
  • 303 Views
  • 3 replies
  • 0 Helpful

Order Tracking not... tracking

MorningI ordered a new phone on the 6th Dec over the phone and had an email to say thank you for my order but nothing else since. When I go to track my order it comes up in red letters saying can’t do this at that time. Is it possible to track it, pl...

JSB-5 by Explorer
  • 318 Views
  • 5 replies
  • 0 Helpful