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Upfront payment

Sooty93
Investigator
Investigator

‎08-02-2024 10:41 AM

I have tried getting a contract with upfront payment of £30 and it has been taken and I've been declined how long till I get this back? The funds shouldn't of been taken before processed.....

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7 REPLIES 7
XRaySpeX
Grand Master
Grand Master

‎08-02-2024 10:57 AM

@Sooty93 : 7 to 10 days.

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Sooty93
Investigator
Investigator
In response to XRaySpeX

‎08-02-2024 11:01 AM

What a joke

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Leanne_T
EE Community Support Team
In response to Sooty93

‎08-02-2024 02:13 PM

Hi @Sooty93 

Thanks for coming to the community. 

I am sorry to hear this has happened, if the payment is showing as pending with your bank this be automatically returned to your available balance by your bank after a set timescale which they can advise you of.

Leanne. 

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Sooty93
Investigator
Investigator
In response to Leanne_T

‎11-02-2024 10:12 AM

Still haven't received the £30 back as of yet. Should I call yourselfs or my bank?

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Christopher_G
EE Community Support Team
In response to Sooty93

‎11-02-2024 12:20 PM

Hi @Sooty93 

Has it been over 7 days since the initial payment?

Chris

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FibreOpticFan
Contributor
Contributor

‎11-02-2024 12:26 PM

7 to 10 days since you done it but don't count weekends they not working days 

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BrendonH
Community Hero
Community Hero

‎11-02-2024 12:51 PM

Taking payment is part of the process, it allows them to do all their checks. They used to just take 1p but now they take the upfront payment. Without taking some payment they'll just decline you anyway as they can't do their credit checks.

It is 7 to 10 working days since you have been declined. So do not count weekends in this.

EE will have already refunded the money it is now your bank that holds this up.


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 14)
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