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[Suzanne331]

I changed my mind about the phone don’t need it now thanks 

[Chris_B]

@Suzanne331  If that was a phone or online sale you have 14 days from receiving it to call customer services to tell them you don’t want it, if it was a store sale you do not have the right to return because of a change of mind. 

[BrendonH]

How long have you had the phone? Where did you purchase the phone. This all matters.

[Suzanne331]

I have changed my mind but is there any money to be refunded back to me 

[BrendonH]

You haven't answered our questions.

Where did you purchase?
When did you purchase?

[Suzanne331]

I wanted a iPhone 15 pro max but I’ve changed my mind now is there any refund to be refunded 

thanks 

[BrendonH]

@Suzanne331 please answer the questions.

Where did you purchase the phone from? Store? Online? Over phone?

When did you purchase it?

[Suzanne331]

The store 

[BrendonH]

Then I am sorry you are unable to return the device and must continue with the payments each month. There is no returns within the store unless you have serious network issues and this will be exploered before they accept the return.

Just changing your mind is not an acceptable reason to return the device in a store.