Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 56493 Views
  • 118 replies
  • 15 Helpful

Resolved! Iphone 14 Pro

I ordered an Iphone 14 Pro on 18th November 2022 and still waiting the delivery or, at least, an estimated delivery date.I´ve tried to track it at "track your order" section but it shows the following messageCould you please help me?

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Sim card

How can I order a new sim card?

Trezapow by Visitor
  • 243 Views
  • 1 replies
  • 1 Helpful

Resolved! Samsung Galaxy S23 Ultra

I ordered a Samsung Galaxy S23 Ultra on Saturday to upgrade my phone. How long does it take to get it delivered.  I only just got a thank you conformation email only. Tried to track my order and it not given much of information. 

Jotse86 by Explorer
  • 501 Views
  • 3 replies
  • 1 Helpful

Upgrade

Ordered iPhone 14 pro 128g in black 5 days ago had confirmation email with order number but heard nothing since but my account has been updated with new data 

Marybell2 by Investigator
  • 315 Views
  • 4 replies
  • 0 Helpful

Resolved! Pre order

Hi I pre ordered Samsung S23 ULTRA ON 2ND OF FEB.Ee SENT ME TEXT SAYING THAT MY PHONE BE DELIVERED EARLIER THEN EXPECTED  I got this message on 10th of Feb.I tried to track my order on ee app and it could not find it. Called ee last Monday operator w...

Eima1 by Explorer
  • 344 Views
  • 3 replies
  • 0 Helpful

Swapped in transit it seems

Today i waited in for my new phone it was sent using the courier dpd . 2 packages arrived 1 contains an ee sim and the other which was ment to be a galaxy s23 was instead a anker plug 24v fast charger i sat there baffled for 10 mins then called ee st...

Resolved! Upgrade

Did a upgrade 5 days ago only had one email with order number was a iPhone 14 pro tracking doesn’t work either 

Marybell2 by Investigator
  • 499 Views
  • 11 replies
  • 0 Helpful

No idea when my up grade will arrive

I requested an upgrade. On Friday , but have only had one email to confirm about my upgrade.But, I have still not had any confirmation when my phone will be dispatched.Tried the track my upgrade, but it  says unable to find my order, tried my email a...

Warrior2 by Investigator
  • 336 Views
  • 4 replies
  • 0 Helpful