Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 51734 Views
  • 117 replies
  • 15 Helpful

Resolved! PlayStation 5

Can I apply for the PlayStation 5 without having any other EE products?

Westy79 by Visitor
  • 599 Views
  • 1 replies
  • 2 Helpful

Double Billed

Hi, Ive ordered a iPhone 14 pro max online and the connection was interupted during the payment process. It has taken the money from my account but said error ordering the phone so I order it again. I was just wondering if it has ordered 2 phones or ...

OllieF1 by Investigator
  • 351 Views
  • 7 replies
  • 0 Helpful

Order

I ordered a phone reference xxxxxxxxxxxxx on Thursday I haven’t received any update at all just the confirmation email please advise as to what is happening with my order 

Order update

I upgraded my phone on 4 Dec and haven’t had an update on my order since the initial email arrived. Can someone please advise how much longer I’ll have to wait? Upgraded to iPhone 14 Pro 128gb Gold. Thanks. 

Mia_F by Contributor
  • 379 Views
  • 4 replies
  • 3 Helpful

Amend order

Hi, I want to amend my order that I have just placed. Can someone help please?I am upgrading my wifes sim only to a phone and sim contract for xmas... no help provided over the phone as I am not the named account holder.Thanks.

Zoemez by Visitor
  • 292 Views
  • 1 replies
  • 3 Helpful

iPhone 14 Pro Delivery Delay

Ordered an iPhone 14 Pro 128gb deep purple on 15/11 and the email said dispatched within 1 day. Got a text to say call ee- this was their customer services team advising there is a back order and to expect delivery at the end of November. It’s now mi...

Rflower by Visitor
  • 486 Views
  • 5 replies
  • 0 Helpful

Resolved! Return to consignor has been requested

I made a business contract with next day delivery. they sent me a message that they have problems with the delivery and the delay. after 3 days they updated and said "Return to consignor has been requested". what happens? will I receive this order ag...

Upfront cost

Ive just tried getting a new upgrade it says £0 upfront but come check out it says £50 up front. Why is that? 

Jf78 by Visitor
  • 313 Views
  • 1 replies
  • 0 Helpful

Iphone 14 pro before Christmas?

Hi there, I ordered an iPhone 14 Pro space black 128gb on Thursday when the stock said dispatch within 7 days (ordered as a that means it would arrive before Christmas) but now the website is saying 14 days? Will mine still be on track for this week?...

MikeyDen by Visitor
  • 305 Views
  • 1 replies
  • 1 Helpful