If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
I have been told I can upgrade in 9 days but would like to chose phone now to pick up in 9 days but I am told no any advice
Hello I recently upgraded my phone but was sent the wrong colour. I have now returned this phone and has confirmation from DPD that the phone has been returned. Can someone please confirm whether I can now start the upgrade process again? I would lik...
I have just upgraded my phone and the colour is showing incorrect on the order, I would like to amend this before its sent out, but I can't get through to anyone on the phone. Can I amemd this online before my new phone is issued
I am absolutely furious that I spent an hour online last night ordering an upgrade trading in my current iPhone 12. I went through the whole process and paid my money ( £50 ) and did not receive any communication relating to the order . On speaking w...
So, I ordered my iPhone 14 Pro Max 1Tb space black on the 2nd. Was told it’ll be delivered on the 9th and it wasn’t, was then told it’ll be the 11th and it wasn’t. I have received no order update but the EE website is now saying “usually dispatched ...
Ordered an iPhone 14 pro max on 28th of December when I try to track it it says Sorry, we can't show your order details right now. Any help appreciate
I placed an order and I haven't received my phone, but payment was taken? Iv tried tracking it, bit it just says unavailable to track
I have been told my EE is ready to use but nothing has arrived yet?
Hi,I have been trying to build up my credit score for a while now, so i thought i'd try getting myself a new phone as i would like one. I had a e-mail titled 'successful ee order' - but further down it says 'If we have accessed your order before 5pm ...
Ordered a new phone Saturday. Out for delivery Monday which didn’t arrive. Changed to be delivered Tuesday. It wasn’t again! Considering I have to be in to give ID! Now it doesn’t say any delivery date! Contacted EE yesterday. And still no word on wh...
