Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 56303 Views
  • 118 replies
  • 15 Helpful

Resolved! Phone order

I ordered a new phone 22/02/23 and have had an email confirming this. However, I am unable to get any details about tracking delivery. When should I expect my phone to be delivered ? Thank you 

S23 ultra availability

EE shops have got plenty of S21 ultra's so why am I still waiting for mine to be delivered? Ordered on the 13th to collect from my local EE shop. They have loads in stock but just not mine. They also keep reminding me about sending off my phone (trad...

Online order tracking doesn’t work, needs updates on my order

I’ve used the online tracking on ee’s website since I bought a new phone (Motorola e30 Mineral Grey pay as you go mobile) to replace my current phone that doesn’t work on 23rd Feb 2pm, but it says, “Sorry, we can't show your order details right now. ...

Haera97 by Investigator
  • 442 Views
  • 3 replies
  • 4 Helpful

1 month rolling sim- we need to confirm some details???

I just purchased a one month rolling contract .. 31£ unlimited- at the end it said we need to confirm some details and they will call in 48 hours I had a order number and thanks for my order… hoverever I received a order confirmation email.. stating ...