Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 51729 Views
  • 117 replies
  • 15 Helpful

Resolved! Upgrade and Swap

Hi,I upgraded to the iPhone 14 pro max 128gb Silver on the upgrade anytime swapping my current phone. I ordered on the 17th November and obviously I haven’t received the phone yet but I’m getting emails and texts from EE saying my return package is o...

Sim Card

Ordered a new sim and sent PAC code for my iphone switching from Virgin to EE. Ordered on 9th Dec. Received a confirmation email of the order but havent heard anything since. No emails of dispatch, tracking details….. nothing at all! I have tried con...

delloy by Contributor
  • 775 Views
  • 10 replies
  • 0 Helpful

Resolved! Xbox series s

I don’t have a phone contract with EE I am trying to get the Xbox series a from them but can’t order it 

iPhone 14 pro max

Hi can anyone help ordered my iPhone 14 pro max on the 26th of November and my contract ended in the 1st of December so now I’m paying out of contract when I agreed a new one but is does not start anyone know of delivery times 

Lewis115 by Investigator
  • 314 Views
  • 1 replies
  • 1 Helpful

14 pro max

Why say a phone is in stock when it’s not. Order now cancelled as will 4 contracts when they end. Terrible service. 

Bradfh by Visitor
  • 297 Views
  • 4 replies
  • 0 Helpful

Upgrade not showing on account

I upgraded my phone last night on my EE account and today it is not showing or making any reference to the upgrade. 

linzirob by Visitor
  • 335 Views
  • 1 replies
  • 2 Helpful

Order

Hi, I ordered an iPhone 14pro max on 23 November and received a text massage on 17 December that my order is ready to collect in the store. I went there on 18th (yesterday) and your representative said they haven’t got it yet. And also it’s mentioned...

JavadR by Visitor
  • 279 Views
  • 1 replies
  • 0 Helpful

iPhone 14 pro stock

I upgraded my iPhone 12 on the 13th December. I ordered the iPhone 14 pro 128gb in black & was told that it would take up to 7 days to dispatch/receive an email update re: stock. Wondering if there is an update regarding stock levels?? Just because I...

Resolved! sim card not arrived

I ordered this on 7th fen - still not arrived - my friend who went with 3 got hers no bother a couple of days later.  I can’t contact as don’t have mobile number so hangs up on me - going around in circles and beginning to wish i also went with 3 now...

Eilmdar by Investigator
  • 588 Views
  • 9 replies
  • 3 Helpful

Resolved! PlayStation 5

Can I apply for the PlayStation 5 without having any other EE products?

Westy79 by Visitor
  • 598 Views
  • 1 replies
  • 2 Helpful