Will I get my money back if credit fails

[jw_01]

Hi there,

So I am at the final stage of taking out a phone on finance, and it is asking me to pay the upfront cost. I assume at this stage the credit check has not been carried out. Will I receive my money back if the credit check fails?

[Christopher_G · Accepted solution]

Hi @jw_01 

Welcome to the community.

Yes, if the order doesn't fully go through, you'll be refunded any up-front fees.

Chris

[Ali5125]

How?

[Katie_B]

Hi @Ali5125. 

If a credit check fails a refund will automatically be processed for any funds taken from your account. 

Usually the funds will be pending with your bank and released from pending within a couple of days. 

Katie