Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 55461 Views
  • 118 replies
  • 15 Helpful

Upgrade

Upgraded yesterday can’t track order as tracking says order number can’t be found plan has been updated on account 

Airpods

I want to buy airpods pro 2

Waiting

I upgraded my phone and it said I should be able to collect my phone within 24 hours and I still haven’t recieved an email to collect it from the store. I ordered an iPhone 14 in red 

Resolved! New upgrade, no confirmation email

Evening folks,Yesterday I upgraded via phone call my 3 contracts which had ran out and 1 was for a new phone ( samsung galaxy s23 ultra in phantom black 256gb) on the max plan, the other 2 were just sim plans.I received email confirmations for the 2 ...

thompy by Contributor
  • 1668 Views
  • 6 replies
  • 1 Helpful

Resolved! iPad

I just want to buy an iPad but have to join here 

Cancelled order confirmation

Hi,I cancelled my order and the lady said I would get a refund in the next 7 business days but I didn't get a confirmation email about the order cancellation. Does EE send an email about the cancelled order or not? The lady didn't mention an email bu...

Nika123 by Visitor
  • 279 Views
  • 1 replies
  • 0 Helpful

Sim card

I've not received any updates or anything like that regarding my sim card's why is will that be

Orders

Hi, I’ve ordered the iPhone 14pro max on the 15th of this month but hasn’t been delivered yet and when I check the order status shows that informations are not available. When will be delivered?