Contract price different to what was offered

[Nikolett95]

Hi All,

I just completed a sim only purchase via a phone call to the sales team. I was sent a contract to view and sign via text, which quoted a price of £25.90 (I still have access to this link and it is still showing as £25.90), however upon receiving email confirmation it says my contract price is £37 per month. 

Has this happened to anyone else, and if so, how have you resolved the situation? 

[Chris_B]

@Nikolett95  When you say just completed how just completed because customer services close’s at 9 and you posted this just gone 10pm.       But check the information provided as it might have been a tariff with a discount. While it’ll show the full cost you need to check to see if a discount is also shown.   If you’re still unsure you need to call customer services tomorrow now to check everything. 

[Nikolett95]

Thank you very much for your answer. Could you please tell me that where on the confirmation email would I see the discounts added? There is nothing mentioned on it unfortunately. 

[Chris_B · Accepted solution]

@Nikolett95  It should show somewhere towards the end of the final pricing.   If it doesn’t then you definitely need to call about this. 

[Nikolett95]

Thank you so much. It does not show it, so I will call them tomorrow. The price I was offered is still available in the text message which they have sent me. I am a brand new customer, do not really know how it works but I hope it will be sorted tomorrow.