Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 54939 Views
  • 118 replies
  • 15 Helpful

Hi ordered a Galaxy chromebook go.

Had confirmation of order but unlike when Ive upgraded or ordered the galaxy ear buds Ive had no confirmation of a delivery date. When can I  expect delivery

Chris373 by Explorer
  • 387 Views
  • 4 replies
  • 1 Helpful

Delivery

I was told my phone would be delivered today but ive heard nothing and  there's nothing on tracking 

Lufc by Investigator
  • 332 Views
  • 2 replies
  • 1 Helpful

Apple ultra watch order

Ordered my ultra watch over the phone on the pre order day and received my pre order confirmation  Had another email a week later saying order on track but no delivery date 路‍. They launch on Friday ,anyone else waiting like me . 

Amanda1967 by Established Contributor
  • 10014 Views
  • 181 replies
  • 65 Helpful

New order received Galaxy S23 ultra

I have received my new S23 Ultra today when I turn it on it asks for ask for a QR code doesn't say we're you scan or what to scan can't get I to the phone 

aylott by Visitor
  • 759 Views
  • 1 replies
  • 0 Helpful

Resolved! Proof of purchase of an old device

Hi, I have an old huawei device that was my previous phone. It was purchased through EE. I have forgotten the PIN for this device and my google account will not work to get past FRP. I have contacted Huawei who will sort this for me but require proof...

Mozza7 by Investigator
  • 603 Views
  • 1 replies
  • 1 Helpful

Phone

Hi am looking to phone to contrack 

Mato1579 by Visitor
  • 274 Views
  • 1 replies
  • 0 Helpful

No Order Confirmation

Hi, I’ve upgraded my phone and plan a few hours ago and the upfront cost has been taken from my bank account, but I’m yet to receive a confirmation email or tracking details. Could anyone help please? I assume a confirmation email should come straigh...

Resolved! help

im trying to buy something but im unable to as i dont have a device with ee, and joining the community didnt help

meghan31 by Explorer
  • 373 Views
  • 5 replies
  • 1 Helpful

Order tracking without mobile number

I placed an order yesterday and paid for Saturday delivery but I have no way to track it as I have no working mobile currently (hence the new phone). Order tracking says I'm unable to track it because it's an express delivery. Is there any way anyone...

order

Hi,I have done a new contract on April 4th and the sales person have ordered my phone at the time and it is nearly a month now and I have not received the phone or any email saying that the delivery has been done. When I go to tracker order it says t...

SuzM by Visitor
  • 314 Views
  • 1 replies
  • 0 Helpful