Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 55866 Views
  • 118 replies
  • 15 Helpful

Resolved! Laptops

I’m looking to get a laptop 

Lynnyr by Explorer
  • 405 Views
  • 3 replies
  • 1 Helpful

Resolved! I ordered the Samsung S23 over a week ago

I ordered an upgrade to the Samsong S23 over a week ago and apart from the email and text confirmation I have had no further information as to the delivery of my phone but EE have started to bill me for the New Phone and contract can someone let me k...

Peterb19 by Investigator
  • 634 Views
  • 9 replies
  • 2 Helpful

Place a order

Hello,i've order last friday a phone thru your site and I didn't recive any message or email about delivery. I have the email for the confirmation,also you took my money but the next day I receive the money back,so I don't know what happend? The orde...

Resolved! upgrade phone status

hi I upgraded to new phone was expecting to get it in 1 day but its now 5th day and there is no text or email updates with the whereabouts. device is- Samsung Galaxy S23 Ultra 256GB Green.

prai72 by Visitor
  • 580 Views
  • 4 replies
  • 2 Helpful

Resolved! airpods

can i buy airpods but i dont have any device with EE

gentjan2 by Visitor
  • 410 Views
  • 1 replies
  • 1 Helpful

Resolved! Help with add on

I brought my broadband through EE which happens to be with BT, and was told at a later date I could add the PS5 bundle, however as I do not have an EE account number I’m unable to do this online and I’m struggling to find the right number to call to ...

Drew35 by Explorer
  • 407 Views
  • 3 replies
  • 2 Helpful

Returning EE customer - can't unlock account

I haven't been an EE customer for sometime and tried to sign up to a new SIM only deal but my account is locked. Tried using the chat system to get someone to unlock but couldn't get through to anyone as I'm not an existing customer.

No Delivery Date

I cant get through to anyone over the phone - I need to know when my order is being delivered as when I ordered it it didnt say a date, I have had a confirmation email however nothing from DPD and it was my understanding that DPD deliver in 24hours; ...

Plan telefónico

Yesterday I took a plan with a phone and I made the payment of the premium but I don't get anything from when it comes and I already wrote to the customer service and they tell me that I don't get reflected nada 

Ellean by Investigator
  • 295 Views
  • 1 replies
  • 0 Helpful