Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
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  • 117 replies
  • 15 Helpful

awaiting delivery

Hi alli used the mobile app to upgrade my phone sat 27/02/23 its now been over a week and i still dont have my new iphone 12 delivered to me, and no emails apart from the original one with the order reference number, the tracking page doesnt really h...

DPD RETURNED UPGRADE DEVICE TO EE - NO DELIVERY ATTEMPTED

DPD returned my new upgrade device to EE without attempting delivery - I have been in all day waiting for the delivery and no delivery was attempted. DPD have advised I con tact EE but have been on hold for over an hour. I purposely chose today for t...

CLE91 by Visitor
  • 277 Views
  • 1 replies
  • 0 Helpful

Tracking DPD delivery

I have no tracking information, supposed to arrive today. I live well out so would be handy to have some way of knowing if it's going to be an other day. Many thanks

LC01 by Investigator
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  • 11 replies
  • 3 Helpful

Resolved! Sim delivery

Hi, I’ve ordered monthly SIM card on Friday and got a confirmation email it hasn’t arrived yet. How long does it take to arrive the order? And do I basically get any emails when the order dispatched?

Str1801 by Visitor
  • 4278 Views
  • 2 replies
  • 2 Helpful

Can you get a "good as new" phone without a sim contract?

Hello! Sorry if this is the wrong location, I wasn't sure where to post it.I am looking for a new phone and have seen one on the "good as new" pages that I like, however, I already have a sim card from another company that I am happy with and don't w...

Resolved! Samsung 23 ultra with buds 2 pro

Ordered the s23 ultra with the buds 2 pro deal and the phone turned up today by itself, so are the buds meant to turn up with the phone or do they come later?

Tv order

Hi, I order the Samsung AU7100 43" Ultra HD 4k TV | Black on Monday, received an email on Tuesday saying that it had been dispatched but am yet to receive a tracking order or any other updates? how do I go about getting an update on the order?Thanks.

Resolved! I pay upfront 50£ but my order was declined

When you give me my 50£ refund. I order 2 phones but wasn’t go through it was declined but any way before was declined I pay upfront 50£ and I still haven’t received refund from you 

Asking about my order confirmation

I ordered I phone 14 pro max and paid 100 pounds upfront but they didn't send any confirmation of mobile phone is ordered or not

Mansi1 by Explorer
  • 319 Views
  • 3 replies
  • 3 Helpful