Orders

A place to ask questions about your orders from EE.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

van.png
Christopher_G by EE Community Support Team
  • 52762 Views
  • 117 replies
  • 15 Helpful

ipad

i just want to buy an ipad  but have to join the EE community 

Hi

EE shop website keeps telling me to visit the EE community and doesn't allow me to proceed beyond that page no matter what I do : (

Resolved! New SIM only contract but need to keep phone number

Hi I already have 3 phones on my account, my phone, my dad’s and also one daughter. All SIM only. My other daughter would like to switch to EE SIM only too but would like to keep her phone number that she already has. Is it possible to switch from th...

Karen312 by Visitor
  • 1706 Views
  • 1 replies
  • 0 Helpful

Was I lied to by the operator?

So I upgraded my phone today to the Sony Xperia 1 IV only because I was assured by the operator when I called 150 that it comes with the sony wh-1000xm4 headphones. But I have looked into it and apparently the offer has finished so why would the EE w...

Mose90 by Explorer
  • 353 Views
  • 2 replies
  • 0 Helpful

Order

I placed an order on Thursday evening for a iPhone 14 pro 5g 128gb deep purple. move received a confirmation email with my order number beginning xko. move had no other emails about progress of this order, whether or not it’s been accepted? I’m new t...

4A780613-2868-4A41-B644-78793BDA8CDD.jpeg

How long does it take to get an order confirmation

Hi, I upgraded my phone yesterday and made the upfront payment and received an email with my order number on it. Since then I’ve had nothing, I was expecting an order confirmation and delivery date and tracking number by now. And I would have expecte...

F15her by Visitor
  • 685 Views
  • 3 replies
  • 0 Helpful

Resolved! Acer 513 laptop

Hi, I went into the Bury St Edmunds store last Sunday and the gentleman ordered me an Acer 513 Chromebook. I was told that it would be ready in a couple of days but I haven't heard anything  

Delivery address changed

Expectint a delivery of an accessory, its now on its way back as DPD couldnt leave it safely. No wonder, i have checked my details on here and the flat number is missing from my address. I have had multiple deliveries here without issue and havent up...

Jamed100 by Investigator
  • 431 Views
  • 3 replies
  • 0 Helpful

Resolved! Tracking add on orders , how to ?

I ordered a TV  but can't seem to Work out how to track ? I work shifts so would be good to know which day it is  expected rather than waiting for a one hour timeslot to be Sent , how do I track ? I had text saying parcel force would contact me  but ...

John316_ by Explorer
  • 405 Views
  • 3 replies
  • 1 Helpful

No Order Confirmation

I recently upgraded my device and paid £50 upfront. My bank account has been charged but I have not received any email confirmation or order number. Pleased advise! Thanks, Dom