If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Hi, how can I cancel my order? I placed an order for a new phone and was asked to call because there’s an issue with my order. I’ve been on the phone since 8am, it’s currently 12pm. As a new customer, I don’t think this is something I want to deal wi...
Hello,I ordered a Samsung S23 in Cream (256GB) and paid £70 upfront on 19/9/23 (last Tuesday) but have had no updates at all. The website said the phone was in stock when I ordered it and the confirmation said it would be dispatched within 1 working ...
I places my upgrade order for the iPhone 15 the other day, and then this evening at 19:41 I got a text asking me to call EE as they need to discuss the order with me.I called immediately and I was on hold for an hour before my call was answered at 2...
I placed an order for the iPhone 15 pro max on Saturday 23rd and I can't find my order number to track it.
Ordered a new iPhone 15 pro over the phone yesterday. I haven’t received a confirmation email or an order number. I have relieved a text confirmation of the order but no more information than that
I upgraded instore on Saturday but have not received an email to confirm the order with all the relevant paperwork. I have received an sms from you to say my documents are ready to view on My EE but I have been unable to find them. I have used the or...
Hey just wondering how long it’ll be to get my iPhone 15
and paid for next day delivery, the phone did not arrive yesterday and I have still not received an email or message from DPD regarding delivery and I can't track the order as says its not eligible for tracking.
Hi I ordered a new Apple Watch and phone have confirmation email but no pin for delivery. No SMS ee is not picking up the phone and I am in Ireland. How do I get in touch with ee to get the pin send to CHS correct number. It is so frustrating defini...
I ordered my upgrade last week and was sent an email of confirmation, with dispatch within 3days. I am still waiting for further update and would like to know when to expect my order please?
