Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 56177 Views
  • 118 replies
  • 15 Helpful

Resolved! need help

why can't i order an ipad when i don't have a link for phone or broadband

Resolved! EE Online Shop won't let me buy anything

Hi, I want to order something from the My Shop section of the EE website. I currently have a PAYG EE sim, and have a MyEE account. When I try to buy a phone accessory, it will display a "login" button even though I am already logged in.  If I try to ...

dermoB99 by Visitor
  • 2690 Views
  • 14 replies
  • 3 Helpful

Return

Hello I ordered a phone online a samsung a54 5g, it got delivered to the store as I was at work that day I went to the store to collect it after paying £150 upfront for this. Got to the store and because I don't have any I'd at all they wouldn't give...

Mosstana by Investigator
  • 707 Views
  • 6 replies
  • 1 Helpful

Resolved! What does my monthly pay entails

Hi, Please I just made an order for Samsung S23 Ultra I wish to know if my monthly direct debit on the phone package covers my data and phone price. Thank you.

Mecasino by Visitor
  • 345 Views
  • 1 replies
  • 0 Helpful

Upgrade

It's time for me to upgrade they recommend me a phone 58 pound, when I go to accept it it says 76 pound. Will it be 58 for me.

Rob268 by Visitor
  • 297 Views
  • 1 replies
  • 0 Helpful

My phone

Hiya my name is Louise & I have ordered a new phone but with the bank holiday weekend coming up EE said DPD can’t deliver it the next day is there any chance instead of waiting I could put it up from one of your EE stores as it hasn’t even been dispa...