Pixel 9 Pro XL Pre-Order / Upgrade

[CameronoremaC]

Hi all,

On Wednesday I pre-ordered and upgraded my current plan to the pixel 9 pro XL. I have received a confirmation email but there is no information to suggest I have upgraded on my EE app. I know the phone only released yesterday with EE however, but it is still saying to upgrade from my old phone on EE online, my app says the same, and my order number when I try track doesn't give any information at all. Tried the DPD app too and getting nothing from them too.

Do phones tend to ship within a few days of order or is it 3 weeks because it says different things on different places I've looked at?

Thanks 

[Homersdouble]

I'm using my 9 pro XL now ,it arrived yesterday 

[Peter_W]

Hey @CameronoremaC, thanks for reaching out to us about this 😊

The timescales for delivery will normally depend on when you ordered your handset, along with the version you've gone for, but I'd love to see if we can help clear things up. 

Which colour and storage version did you select, and have you had any confirmation texts?

Peter

[CameronoremaC]

Hi

It was the Hazel with 256 GB. I've only had the confirmation email , no texts at all 

Thanks 

[Peter_W]

Cheers @CameronoremaC 

When checking our current guidance it's showing that we've got stock available for that model and should be ready for next day delivery.

Have you had any texts confirming tracking details with DPD?

Peter

[CameronoremaC]

Thanks for looking into this , appreciate it

Ive had no messages or emails since my original email on Wednesday afternoon. Whenever I put in my order number and number I get the above message.

[Peter_W]

Thanks for sharing that @CameronoremaC 

Please don't share this in public, but on your original email did you get an order reference number starting with XK?

Peter

[CameronoremaC]

I did yeah - Would you like me to message it over ? 

[Peter_W]

That would be perfect, thanks @CameronoremaC 

Whilst I can't check customer accounts directly myself, there are a few further details I can send you over in private message that should be able to help clear things up 😊

Peter

[H3w1tt_]

Did you get the phone? Ee are doing it so much cheaper than everyone else. Do you think they will honor the price?