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money taken, no confirmation email

hausofry
Explorer

‎28-08-2024 08:16 PM

Hi, ive placed an order for a pink iphone 15, the £30 upfront payment has been taken, but i have no confirmation email and the phone has just been placed back in my basket after the page refreshed itself. I need this phone ASAP!!

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎28-08-2024 08:21 PM

Hi @hausofry 

You'll need to speak to EE CS on 150 about this issue.

Just check your spam/junk folder or wait to see if you receive an email tomorrow.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
hausofry
Explorer
In response to Northerner

‎28-08-2024 08:22 PM

im trying to ring them now, was hoping to have the phone tomorrow. only just switching to EE and this isnt a great start honestly. 

 

0 Helpful
Leanne_T
EE Community Support Team
In response to hausofry

‎29-08-2024 09:57 AM

Morning @hausofry 

Thanks for coming to the community and ordering a new phone with us 🙂

I am sorry this has happened when placing the order, especially when you need a new phone ASAP. 

Did you speak to our sales guides last night to get the order looked into? 

Speak soon. 

Leanne. 

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