Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52547 Views
  • 117 replies
  • 15 Helpful

Resolved! Order is being returned to EE

Hi,I upgraded my current plan and was waiting for the device to be delivered via DPD. The courier rang my intercom, but by the time I got downstairs he had already gone and the tracking showed as parcel refused and my order is now on its way back to ...

Order

Orders and iPhone 14 pro max on contract and I’ve received a successful ref number confirmation email but not received anything other then that for a delivery and when I click on to track my order it says can’t process at this time

Ben24544 by Explorer
  • 287 Views
  • 1 replies
  • 1 Helpful

Resolved! Upgrade order

Hi,I upgraded online 4 days ago. I received the confirmation but nothing since. How long should I wait before escalating this? Thanks, Matt

ordered upgrade not arrived

EEI ordered an upgrade on 13/4/23, received confirmation email saying likely 48hr delivery. Nothing since! no text or email update Tried the order tracker which says it cant be used just now. Tried phoning and get the same automated non answer that a...

Discounted absuerd in my bank account

Good afternoon ... I made a purchase of a sansung s23 ultra 5g ... with entry in the value of 30 pauds and in the promotion the monthly value is 73.90 for 2 years in the plan .. came discounted in my bank account value absurd value of 273 pouds ... I...

Vcolle by Visitor
  • 313 Views
  • 2 replies
  • 2 Helpful

Insurance claim

I made an insurance claim which was accepted with my new mobile device delivery date being today. I had a confirmation email that my claim had been accepted, also saying that I will recieve information regarding my delivery. I haven't heard anymore! ...

Emmchap11 by Investigator
  • 760 Views
  • 7 replies
  • 0 Helpful