Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 54889 Views
  • 118 replies
  • 15 Helpful

Have I upgraded

Yesterday I went through the whole upgrade process and the £50 upfront cost was taken from my account but I have no email or confirmation or reference number of order 

Upgrade

I’ve done my upgrade and elected for my new phone to be delivered to store when will I receive this? 

Upgrade

Hi I upgraded a phone but still not arrived and no notification. Please advise 

DW59 by Visitor
  • 271 Views
  • 1 replies
  • 1 Helpful

Resolved! Where is my order?

I've ordered my phone on Monday, got an email with order nr and all info, phone EE on Wednesday and they said that I will get my phone delivered in 1-2 working days. It's Friday and I can't even track my order wondering how long it takes to get my n...

my order

why s my order taking long to deliver

jay2560 by Visitor
  • 289 Views
  • 1 replies
  • 1 Helpful

My iPhone 14 order

Hi I ordered from the phone no xxxxxxxxxxx originally an ipad but they delivered the wrong item. I send it back a week ago today. I kept being told its being delivered when I call and they don't hang up or they stop my call which is very unprofession...

Where is my order?

I have ordered an Apple Watch as an additional line on my EE account. Everything went through, got my order confirmation, this was 3 days ago and I haven’t had a text or email about delivery from EE or DPD. EE are usually pretty quick and there was n...

hjms by Explorer
  • 698 Views
  • 11 replies
  • 2 Helpful

Ordering Tracking

I placed my order on the 10th June for a new phone and to join EE from O2, the only correspondence I have received from EE  is an acknowledgement email with order number but with no way tracking my order.Can someone please let me know how I can track...

MBaker72 by Investigator
  • 398 Views
  • 8 replies
  • 0 Helpful