About delivery status for iPad

abmarun25
Visitor

I order an iPad on 24.09.2024 , still I haven't received any form of Sms or anything, about the delivery. The sales person said to me that it was one day delivery but no improvement , what can I do now 

1 REPLY 1
Schockwave
EE Community Star
EE Community Star

Hello @abmarun25 ,

Welcome to the community,

Which model of IPad, colour and storage size did you order?

You will receive notification as soon as it is dispatched from EE and another one from DPD up to the evening before day of delivery and another one on the day of delivery with a one hour window.

As we have no account access, you can ring customer service and discuss this with them.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.