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DPD sent phone back to EE

JamilAb
Visitor

‎11-09-2026 02:00 AM

I am writing to report that DPD has failed to complete my delivery on two occasions, resulting in the device being returned to EE. Given that the original online promotion is no longer available, could you please facilitate an in-store collection for this order? I have encountered significant difficulty reaching DPD customer support to resolve this matter.

0 Helpful
1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎11-09-2026 08:08 AM - edited ‎11-09-2026 08:10 AM

@JamilAb  As this us a public forum not customer support no one here can do anything to help you.

 Once the device has been returned back to EE and processed your order is cancelled and any upfront cost will be refunded to you in 7-10 days.  

To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 from any other phone.