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return phone

agathe79
Explorer

‎11-09-2026 12:25 PM

I received a phone which was not the one i expected 

ordered online

phone customer services 3 times to return it told to wait 72 hours but have received nothing

complained twice but nothing

how can this be resolved

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎11-09-2026 12:32 PM

Text RETURN to 150 from any EE mobile and follow the steps sent to you.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP