Pay monthly

HarryGlen06 · ‎27-09-2024

I just paid £30 for pay monthly and my money have been taken out and I’ve got no conformation about my order

Ali_A · ‎27-09-2024

Hi @HarryGlen06

Welcome to the EE Community.

As you didn't reach the order confirmation screen, your order may not have completed correctly. It would be best If you speak with our Mobile Care team, they'll be able to check the order for you. Contact Us | Help & Support | EE

Ali

View solution in original post

Chris_B · ‎27-09-2024

@HarryGlen06 Have you checked your spam folder?

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

HarryGlen06 · ‎27-09-2024

Yeah I’ve checked all folders when I went to buy it after the payment went through I was just stuck on a white screen

Ali_A · ‎27-09-2024

Hi @HarryGlen06

Welcome to the EE Community.

As you didn't reach the order confirmation screen, your order may not have completed correctly. It would be best If you speak with our Mobile Care team, they'll be able to check the order for you. Contact Us | Help & Support | EE

Ali