Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 56536 Views
  • 118 replies
  • 15 Helpful

Resolved! Order

Just ordered new phone, got email to say thanks but can I ring this number 0800 956 6042 to discuss the order, the £30 up front cost has been taken from my account already! My questions are what would need to be discussed if the money has already bee...

No progress on tracking new phone

I have ordered a new iPhone 13 in the colour starlight on Friday. It said that my order should be dispatched in 24 hours. I have had 0 progress on emails like it said and when i go to track my order it says:"Sorry, we can't show your order details ri...

Where is my tv

5 days late will have to cancel bt technician coming Tuesday 

Maxwell57 by Investigator
  • 409 Views
  • 4 replies
  • 1 Helpful

Resolved! New costumer

Hi, I've just ordered my phone online and you told me to give you a call and discuss it. 

DHL Deliver

i have ordered an upgrade however it is not yet received dhl has texted me my time slots but aren't showing up and i havent received a tracking number either 

ehtank by Visitor
  • 526 Views
  • 2 replies
  • 2 Helpful

Resolved! SIM Upgrade

I recently received a text to say EE are freshening up their SIM plans and gave me a few options, all of which were slightly more expensive. I was offered a 30 day rolling plan at £13 a month or a 24 month plan at £10 a month, the latter suits me bet...

CarlH by Contributor
  • 757 Views
  • 5 replies
  • 1 Helpful

Resolved! Failed DPD delivery twice and bad customer support

Hi All,I didn't know ordering an upgrade is so bad.. Order made.. 2 attempts by DPD failed.. where address is provided correctly.. CCTV in front of my house and no sign of the driver at all..Calling EE support to cancel this order as what is the poin...

Madzone by Visitor
  • 429 Views
  • 1 replies
  • 3 Helpful

Changing address

Hi. I have an order that was attempted to my home address today. However I will be at work for redelivery tomorrow. DPD says I need to change the address with EE but I can’t get through to anyone? I really need my phone asap

Katmai1 by Visitor
  • 534 Views
  • 1 replies
  • 0 Helpful

4GEE

Hi all,I ordered a 4GEE router and received it yesterday but there was no SIM card, does anyone know if this is supposed to be received with it or does it come separately via Royal Mail? thanks!