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Very poor customer service

Kjff
Explorer

‎26-09-2022 08:30 PM

Omg this is the worst customer service ever, over an hour trying to speak to someone and at the end I've gave up and my problem hasn't been solved.  

0 Helpful
4 REPLIES 4
bristolian
Legend
Legend

‎26-09-2022 08:37 PM

is your query account-specific? If not, you may be able to get some assistance on here.

0 Helpful
Kjff
Explorer
In response to bristolian

‎26-09-2022 08:59 PM

Well after that I have placed an order for a new phone, I have received an email from them asking me to call them regarding my order. So I actually don't know what the issue is and as I said before I couldn't reached them on the phone.  😩

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to Kjff

‎26-09-2022 09:42 PM

AS they asked to speak to you, you need to call them if you want your order to progress.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Schockwave
Community Hero
Community Hero
In response to Kjff

‎26-09-2022 10:03 PM

@Kjff , If EE cannot answer after a specific time, hang up, try again at a different time, as they are very busy answering other calls, as the new IPhone has come out.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.