Very poor customer service

[Kjff]

Omg this is the worst customer service ever, over an hour trying to speak to someone and at the end I've gave up and my problem hasn't been solved.  

[bristolian]

is your query account-specific? If not, you may be able to get some assistance on here.

[Kjff]

Well after that I have placed an order for a new phone, I have received an email from them asking me to call them regarding my order. So I actually don't know what the issue is and as I said before I couldn't reached them on the phone.  😩

[XRaySpeX]

AS they asked to speak to you, you need to call them if you want your order to progress.

[Schockwave]

@Kjff , If EE cannot answer after a specific time, hang up, try again at a different time, as they are very busy answering other calls, as the new IPhone has come out.

[Gill662]

Can’t change my tariff online and can’t get through to speak to anyone or online chat! I’ve tried lNumerous times without success.

[Schockwave]

Hello @Gill662 ,

Welcomed to the community,

Not sure why you are not able o speak someone, try pressing 1 then 2 then whatever number afterwards, you should not have to wait more than 30 minutes, possibly less.