Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52092 Views
  • 117 replies
  • 15 Helpful

Resolved! Just want to shop for a tablet

Bt customer here just want to get a tablet off ee but wants me to register a device before I shop but I don't have any products yet this will be My first we ee any help how I can get passed this stage and just shop normally Thansk 

Not received a conformation email

I've recently purchased a pay monthly sim and it's been 3 days and I haven't received a confirmation email. I just wanna know if my order is on its way or has even been processed. 

Sim

Hello I just ordered a sim only deal I got a confirmation email saying it’s been accepted but on the page it said that they will contact me for more details in 48 hours does this mean Iv been accepted as have for a delicate on email have also got bro...

Clolou97 by Visitor
  • 320 Views
  • 1 replies
  • 0 Helpful

Resolved! Buy on ee

How can I buy on ee, I’m a new customer but I’m only being directly to join the community 

realll by Investigator
  • 357 Views
  • 6 replies
  • 0 Helpful

Order not traceable

It’s a bit of a black hole once order is placed and next day delivery promised by EE. The tracking service simply says look out for DPD. Surely this day and age EE can provide better service! 

SBarkerx by Explorer
  • 305 Views
  • 2 replies
  • 0 Helpful

SIMO Order .. where is it ?

Ordered an EE SIM 3 days ago (surely they have those in stock); got the order confirmation and since then nothing.  I would have expected some delivery notification by now.This is not a good customer experience, especially as I am looking to port my ...

Phone swap

Hey, I did a phone swap and I was supposed to receive a prepaid envelope, but it never arrived. Time is running out, can I drop it off at a EE store ?