Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 54231 Views
  • 118 replies
  • 15 Helpful

My iPhone 14 order

Hi I ordered from the phone no xxxxxxxxxxx originally an ipad but they delivered the wrong item. I send it back a week ago today. I kept being told its being delivered when I call and they don't hang up or they stop my call which is very unprofession...

Where is my order?

I have ordered an Apple Watch as an additional line on my EE account. Everything went through, got my order confirmation, this was 3 days ago and I haven’t had a text or email about delivery from EE or DPD. EE are usually pretty quick and there was n...

hjms by Explorer
  • 694 Views
  • 11 replies
  • 2 Helpful

Ordering Tracking

I placed my order on the 10th June for a new phone and to join EE from O2, the only correspondence I have received from EE  is an acknowledgement email with order number but with no way tracking my order.Can someone please let me know how I can track...

MBaker72 by Investigator
  • 390 Views
  • 8 replies
  • 0 Helpful

iphone 14pro max order

hi there. I ordered my upgrade, a silver iphone 14 pro max at the start of december. It hasnt yet arrived and when i type in the tracking information and code, it says no details are available right now. Ive also had the returns pack sent to me howev...

lmb97 by Investigator
  • 1550 Views
  • 9 replies
  • 0 Helpful

Order number received

Hi there. I’ve placed an order for an upgrade and received a email saying thanks for your order and an order number. Does this mean my upgrade is going to be delivered? Thanks 

Joining ee

I have today applied for a contract phone, paid the upfront fee and have received an email saying I need to call to discuss was subject.. nothing about it in email just order details and no number. Tried to call them and all options ask for a number ...

Resolved! Upgrade

Hey I've just upgraded my Samsung s20 ultra note to the Samsung s23 however I realise now that I wanted to upgrade to the s23 ultra, is there anyway to swap the devices? I received the phone today.