Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52189 Views
  • 117 replies
  • 15 Helpful

Insurance claim

I made an insurance claim which was accepted with my new mobile device delivery date being today. I had a confirmation email that my claim had been accepted, also saying that I will recieve information regarding my delivery. I haven't heard anymore! ...

Emmchap11 by Investigator
  • 746 Views
  • 7 replies
  • 0 Helpful

Router delivery

Hi I’ve been waiting 9 days for my router still not received how can I see what’s happening I called EE last night they said it was with Royal Mail Bristol and should be with me today still no sign of it 

Upgrade

hi there,I ordered an upgrade on Monday and was told it would arrive yesterday. I haven't receive a notification from dpd and nothing has arrived. Will it arrive today?

Izzie3 by Visitor
  • 255 Views
  • 1 replies
  • 1 Helpful

New sim card

When should my new SIM card arrive? It’s been nearly a week since I ordered it. 

Sassy70 by Explorer
  • 302 Views
  • 3 replies
  • 0 Helpful

Resolved! Changing my order

Hello can I change my order from the Samsung s23 ultra 256 ....for the 512 at the 125gb monthly cost of around £80 pls  

Evildead by Explorer
  • 339 Views
  • 3 replies
  • 0 Helpful

Resolved! Does this contract provide 5G?

Hi all,I'm currently looking at transferring to EE from my current contract and I've been looking at the current deal that is offered on the Samsung Galaxy S23I'm currently looking at getting the Unlimited Data plan with 1 exclusive extra (The one th...

Resolved! Hi

I want to make you a contract for a laptop or phone, please help me if possible. Thank you 

orders

i’ve ordered an iphone 14 pro max 128gb and i’ve received a confirmation email however, i wanted to know when i’ll be receiving my order? 

haulaa1 by Investigator
  • 310 Views
  • 5 replies
  • 2 Helpful