Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
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  • 117 replies
  • 15 Helpful

Order

Hey, iv just placed an order for iPhone 13 green. It’s took the upfront payment, confirmation email says completed and await a text but then says contact the team please??? Can’t seem to get in touch?? Will everything be okay? thanks Neil

Neilmil by Explorer
  • 301 Views
  • 2 replies
  • 1 Helpful

Resolved! Order

Hello goodnight. I placed an order for a device with you today, and a message appeared telling me to call to confirm the order, however, I don't speak English, do you have an attendant who speaks Portuguese or some other way to confirm?

Resolved! ORDER

Hi there I order airpod pro 2 and it given me and XKO number I know that usual because a while back I order airpod pro gen 1 and got the same thing but now it’s asking me to call ee this didn’t happen last time 

Resolved! Switching to EE

I'm trying to switch to EE from sky but when I try to get the package I want it keeps saying I need to link a phone or join the EE community, ic already joined the community but it hasn't changed anything and how can I add an ee number when that's wh...

iPad

So I’m wanting to contract an iPad as a 02 user but it says I need to like a mobile with my account before making any plans any help? 

Order

I have recently Ordered an Iphone and have not got a confirmation email or anything even though I have already paid the upfront cost. Is this normally delayed or is it because of the bank holiday? 

Resolved! Lost sim

I have ordered online twice as I did not receive the one I order the first time. Now it has been almost a week but I still have not received the second order.

iPhone14 pro

Ordered the gold iPhone 14 pro on the 18th of dec 128gb still waiting no order update and can’t track as won’t allow me to says no info 

Unable to track an upgrade ordered on the 1st of May

I ordered an upgrade on Monday the 1st of May. I'm aware this was a bank holiday, however its now Friday and I'm still unable to track the order. I called Customer Services yesterday (Thursday) to check the order went through ok and I was told it has...