Order not processed

[NUSIM22]

Placed order on the 25th September - No response or tracking info by the 30th September so called helpline.

Seems that it is not possible to order the package i requested even though the system let me.

Went through it with member of staff, signed all the credit forms only for the system to crash.

Was told that they would call me back. Still no call to date.

[Ali_A]

Hi @NUSIM22 

Welcome to the Community. 

Have you checked your email/spam folder if an Order confirmation has been received? 
You can contact the sales team on 08009566000 where our guides will be able to check and place a re-order for you if required. 

Ali 

[NUSIM22]

No, checked this and nothing.

I have already contacted a guide and as i said on previous message i have not received return call.

David

[Ali_A]

@NUSIM22 

It would be worth giving the team another call so they can resolve your order for you as quickly as possible. 

Ali