Order progress iphone 16 pro max

[davehouto]

Hi there, I've contacted EE to see what's happening with my order. I've had it confirmed as the order is fine but might take up to 30 days to be delivered which is ok as I understand the demand. I just wanted to make sure as there is a cross in the icon above dispatched. Does this simply mean that it's waiting on being sent out or should i be worried and contact them back? Just don't want to wait a month to be told there has been an issue with the order after all. TIA

[Michael_D]

Hi @davehouto 

Thanks for coming to the community.

I understand your concern and that you want to make sure there is nothing wrong.

You don't need to worry about the cross, that is just part of the design of that page, not anything specific to the order. 

The main thing is that if our team have confirmed the order is on your account, it will be sent out when stock is available.

Keep an eye out for a text from DPD, or notification if you have the DPD app to let you know when the phone will be delivered.

Michael

[davehouto]

Thanks Michael, as you can imagine my eyes are glued to the website/my emails and the DPD app. I'm too old to be excited about a new phone lol. Thanks again mate