Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 56644 Views
  • 118 replies
  • 15 Helpful

Re: Order

Hi I order aswell phone iphone 14 pro max bud just receive confirmation and nothing else aswell try to track my order bud say its no update

Albin1 by Explorer
  • 356 Views
  • 3 replies
  • 0 Helpful

Upgrade

Hi, I ordered an upgrade and it said it would be delivered within 2-3 days- it has now been a week and I’ve had no update on delivery  

Application to join EE lost?

My Husband and made indentical applications to transfer from Plusnet to EE keeping our numbers. His application completed swiftly and without a hitch. All I got was one text which said "your delivery address has been changed as requested" and said to...

Refund

To Whom it may Concern, I paid £100 to attempt to process 2 X contract iPhone’s on Monday the 31/07/2023,  but after talking to one of your consultants I was informed that I do not qualify for the 2 X iPhone’s and I will be refunded my £100.00, but I...

Device returns

Iv just received my returns package but want to upgrade to the special delivery option! anyone know how to do this? Do I use Royal Mail click and drop online and create my own postage label as the address didn’t come up the same as the one on the PP ...

Parcel

When can I expect my parcel ? *********** Mod edit: [please don't post personal information on the community].

Siwyrypin by Investigator
  • 292 Views
  • 1 replies
  • 0 Helpful

Flip 5

Hey I've pre ordered this flip 5 do we know when I will receive this as they have said the 4th but had no further updates at all.  Many thanks 

Resolved! Return of trade in iphone

I recently upgraded to the iPhone 14 and sent my iPhone 11 back as a trade in on 20 October, that was a Royal Mail strike day whose service I used as it was printed on the Jiffy bag EE sent to return it in .it’s now the day before the next day of Roy...

janky007 by Explorer
  • 1425 Views
  • 6 replies
  • 0 Helpful

Ordered switch on Saturday

Ordered a switch on Saturday, heard nothing since bar a confirmation text and an email. Can’t track the order, can’t get through to customer service… any help? As I’d like my order tbh 

Dàvin by Investigator
  • 375 Views
  • 5 replies
  • 2 Helpful

Flip 5 pre order delivery

Does anyone know the pre order delivery dates to the pre launch on the shelves on the 11th of August as im awaiting a update like everyone else that's pre orderd the device