Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 65313 Views
  • 120 replies
  • 15 Helpful

Resolved! Ordered a phone and recieved no order confirmation.

I ordered an iPhone 15 Plus. I had to call this number "0800 956 6042" to get my details confirmed. I just want to make sure that it wasn't a scam or anything and that I don't have to worry. I just to make sure. 

Delivery

Placed order, received order confirmation, next day DPD turned up they asked for PIN so they could delivery, I haven’t received any text messages  from DPD , have been to my local store they are not interested, tracking not available on line and can’...

Upgrade

I want to upgrade my phone. I currently have a multi line discount but when trying to upgrade it’s not giving me the multi line discount even though still have 3 other lines. 

Upfront

How long it takes for upfront refund? 

Gobiraj by Explorer
  • 447 Views
  • 3 replies
  • 1 Helpful

Resolved! Successful EE order ref: xko

received an email Successful EE order ref: xkoXXXXXXXX.Have i been accepted?

Lori11 by Investigator
  • 10930 Views
  • 62 replies
  • 0 Helpful

DPD

Hello,so I ordered AirPods two days ago and today the dpd texted and said it should arrive between 9:11 and 10:11dpd called I answered and there was no one on the other end then they hung up a little later on I tracked my package and it said it’s goi...

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Your EE order: Please call us to discuss.

Yesterday  i placed an order for a pay monthly phone with EE, got to payment screen the upfront cost has been taken from my bank but then I got a thanks for your order screen and it said 'please call us to discuss we need to confirm a few details'i a...

Shaani12 by Visitor
  • 834 Views
  • 1 replies
  • 0 Helpful

Sim delivery

Hello,I ordered a monthly sim card at the 21st of October and was told it would be with me in 7 working days but it’s not been delivered yet. My order number is *********. I need the sim asap as my PAC has run out. 

Faulty tv

 I ordered a Samsung tv for £350 and it came with a huge crack in the screen , and I’ve gone through emails and requested call backs and still yet to receive any reply or even acknowledgment that this has happened , I’m stressed to the max and don’t ...

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No update on order or delivery

Hi, signed up to 24 month sim only deal and ported my number on 17/03. Received order number and told to expect number to change in 1 working day. No sim received. No update. Tracking doesn’t work for order number. Can you help please?

Acorn78 by Explorer
  • 415 Views
  • 1 replies
  • 0 Helpful