Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52952 Views
  • 117 replies
  • 15 Helpful

Where is my sim order?

Hi, I placed an order for an additional sim card on my account and had confirmation that it was on its way over a week ago but it has still not arrived? How do I track this order to make sure it is still on its way? Thanks 

Watty50 by Visitor
  • 291 Views
  • 1 replies
  • 0 Helpful

Hi ordered a Galaxy chromebook go.

Had confirmation of order but unlike when Ive upgraded or ordered the galaxy ear buds Ive had no confirmation of a delivery date. When can I  expect delivery

Chris373 by Explorer
  • 379 Views
  • 4 replies
  • 1 Helpful

Delivery

I was told my phone would be delivered today but ive heard nothing and  there's nothing on tracking 

Lufc by Investigator
  • 327 Views
  • 2 replies
  • 1 Helpful

Apple ultra watch order

Ordered my ultra watch over the phone on the pre order day and received my pre order confirmation  Had another email a week later saying order on track but no delivery date 路‍. They launch on Friday ,anyone else waiting like me . 

Amanda1967 by Established Contributor
  • 9604 Views
  • 181 replies
  • 65 Helpful

New order received Galaxy S23 ultra

I have received my new S23 Ultra today when I turn it on it asks for ask for a QR code doesn't say we're you scan or what to scan can't get I to the phone 

aylott by Visitor
  • 738 Views
  • 1 replies
  • 0 Helpful

Resolved! Proof of purchase of an old device

Hi, I have an old huawei device that was my previous phone. It was purchased through EE. I have forgotten the PIN for this device and my google account will not work to get past FRP. I have contacted Huawei who will sort this for me but require proof...

Mozza7 by Investigator
  • 584 Views
  • 1 replies
  • 1 Helpful

Phone

Hi am looking to phone to contrack 

Mato1579 by Visitor
  • 270 Views
  • 1 replies
  • 0 Helpful

No Order Confirmation

Hi, I’ve upgraded my phone and plan a few hours ago and the upfront cost has been taken from my bank account, but I’m yet to receive a confirmation email or tracking details. Could anyone help please? I assume a confirmation email should come straigh...

Resolved! help

im trying to buy something but im unable to as i dont have a device with ee, and joining the community didnt help

meghan31 by Explorer
  • 353 Views
  • 5 replies
  • 1 Helpful

Order tracking without mobile number

I placed an order yesterday and paid for Saturday delivery but I have no way to track it as I have no working mobile currently (hence the new phone). Order tracking says I'm unable to track it because it's an express delivery. Is there any way anyone...