Order was dispatched 19 Sep still not delivered

[Arieh1973]

Hi,

My phone order was dispatched on 19 Sep and is with the courier but still not delivered.

what is the expected delivery date?

thanks

[Michael_D]

Hi @Arieh1973 

Thanks for coming to the community.

Have you had any texts or emails from DPD to say that they have the phone?

Michael

[Arieh1973]

Hi Michael,
Yes there was a failed delivery on Saturday 21st and I’ve heard nothing since regarding a re attempt
Sent from my iPhone

[Michael_D]

Thanks @Arieh1973

DPD would normally attempt delivery again the next day. If you look on the DPD tracking, does it show anything after the failed delivery on Saturday?

Michael

[Arieh1973]

It has been saying out for delivery for a while but I’ve received no SMS with a PIN code

Sent from my iPhone

[Michael_D]

When was the last update on the tracking @Arieh1973?

Michael

[Arieh1973]

Last sms from dpd on Sat 21/9.
On clicking the link provided I see “ Your parcel is on its way back to EE”

Sent from my iPhone

[Michael_D]

@Arieh1973 If DPD have been unable to deliver and it is coming back to EE, we'd not be able to rearrange the delivery. 

It would mean that the order is cancelled, and then you'd have to place the order again when it is back with us.

Michael

[Arieh1973]

This is extremely inconvenient and I wasn’t informed that this might happen.

Sent from my iPhone

[Michael_D]

I can appreciate your frustration @Arieh1973.

There is a chance the phone would be returned to us by DPD if it is not delivered, but there would normally be a couple of attempts.

I really couldn't say from here why it is being returned back. You can speak to our customer service guides so they can bring up your account and see if they can find why it is being returned, but they'd not be able to change the delivery to come back to you.

Michael