Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52585 Views
  • 117 replies
  • 15 Helpful

iphone 14pro max order

hi there. I ordered my upgrade, a silver iphone 14 pro max at the start of december. It hasnt yet arrived and when i type in the tracking information and code, it says no details are available right now. Ive also had the returns pack sent to me howev...

lmb97 by Investigator
  • 1542 Views
  • 9 replies
  • 0 Helpful

Order number received

Hi there. I’ve placed an order for an upgrade and received a email saying thanks for your order and an order number. Does this mean my upgrade is going to be delivered? Thanks 

Joining ee

I have today applied for a contract phone, paid the upfront fee and have received an email saying I need to call to discuss was subject.. nothing about it in email just order details and no number. Tried to call them and all options ask for a number ...

Resolved! Upgrade

Hey I've just upgraded my Samsung s20 ultra note to the Samsung s23 however I realise now that I wanted to upgrade to the s23 ultra, is there anyway to swap the devices? I received the phone today.

Resolved! iphone 14 pro

HiI ordered an iPhone 14 pro on 26/10/22.When using the online order tracker, it advises me that it is unable to provide an update on my order.  The EE shop page states 'usually dispatched within 14 days' against the phone but I still have no idea wh...

Resolved! Problem

hello, my name is Cosmin Ionut Radu, I've been a customer for about 4 years, I want to pray and understand somehow that you let me have at least one of the phones, namely this one **********8, so that I can use it. I've never had problems with paymen...