Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 55803 Views
  • 118 replies
  • 15 Helpful

Resolved! Delivery

 My phone parcel is being sent back to EE because I was not there to receive it, when will I get my new phone ?

order

i ordered a iphone 14 pro max it has took the £30 upfront and the page glitched i haven’t had a email can you let me know if this is confirmed 

Resolved! Upgrade my plan

HI MY name is david and I'm looking for an upgrade.I'm interested in iPhone 14 standard 128GB with unlimited data 

David_12 by Visitor
  • 364 Views
  • 2 replies
  • 2 Helpful

Resolved! Urgent

Hello! I just made an in-app purchase but now I just realized that it is scheduled to be delivered to my old address and I would like to make the change to my new address as soon as possible please. xxxxxx xx xxxxxxxx xxxx, xxxx xx xxxx xxxxx thanks ...

aline_ob by Visitor
  • 332 Views
  • 1 replies
  • 0 Helpful

Resolved! Return my new phone for a different one

Hello I opened a new contract last Friday 1st September. I got a Song phone new but I don't like it . Will EE allow me to change it ? Many thanks Dale 

3104dale by Visitor
  • 2077 Views
  • 1 replies
  • 1 Helpful

Resolved! Unable to add accessory or Phone plan

Hello! i was wondering if someone can explain to me why i cannot add anymore accessories to my account despitw only having 3 And having another phone on my account

Lack of information for orders.

I have been waiting a week for my upgraded phone to arrive. And still have no updates there seems to be no tracking capability in the system.  Somebody in customer services should be able to tell me what is happening with my order? When will this be ...

Resolved! Phone being returned by ee store

I ordered a phone online for click and collect and I went to pick my order up but couldn’t get it because my passport wasn’t valid so they could not give me the phone and said they would have to send it back and I would have to order it online for ho...

ayse2001 by Visitor
  • 593 Views
  • 1 replies
  • 0 Helpful

Return of acer laptop

Recently, I purchased an Acer 513 with a 128GB hard drive. The device without the sim card and I had to initiate a return after discussing with the ee team on phone. The device has been returned to ee since Wednesday last week and I have been expecti...