Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 63752 Views
  • 120 replies
  • 15 Helpful

Help!!

Can anyone help? I’ve just ordered a new phone- paid my upfront cost and it’s saying I need to call to discuss.. has this been a confirmed order or not? Thanks 

Ash510 by Visitor
  • 376 Views
  • 1 replies
  • 0 Helpful

Order confirmation

Hello i recently placed a order for a ps portal about half 8 this morning but havent recieved order confirmation can you please help me  

Ronnie145 by Contributor
  • 949 Views
  • 8 replies
  • 2 Helpful

Delivery

 hi can anybody tell me when I will get my order please as I'm pretty sure wen I orderd it said within 24hours the man on phone said bye Wednesday 

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Order Confirmation

Evening all, I ordered a new iPhone 15 pro max yesterday and have only received the order confirmation and no further Emails or text messages, it was expected to be delivered today but it still hasn't turned up - does anyone have any ideas?

Delivery times false

I have been waiting for 9 days for my phone to arrive. I have called up 3 times and been told different things every time. The handset I have requested is in stock. I have spent a total of 2 hours on the phone and 2 trips to the store. With still no ...

Klb1793 by Visitor
  • 417 Views
  • 1 replies
  • 0 Helpful

Mobile phone - new contract complaint

I was delighted to have negotiated a new mobile phone flexi contract for an iphone15 as a xmas present for my son. The terms and conditions were made clear and the rep took a lot of care to ensure that I was entering into the right contract for me - ...