I can't pay for my xbox game pass ultimate and microsoft 365 personal subscripti

[Lamal1]

I have been trying to pay for an order for a week now using my Wise and Revolut, but nothing works. I enter the card details and click pay and then it gives me error code 102

[Northerner]

Hi @Lamal1 

Use a different card. Not sure how this is an EE issue over your choice of payment services.

Thanks 

[Lamal1]

I used to be able to pay, but at some point about 2 weeks ago it stopped working. I reissued the virtual card a bunch of times.

[Lamal1]

What should I do?.........

[Katie_B]

Hi @Lamal1. 

Here are the payment methods we accept: Which payment methods do you accept?

Katie

[Lamal1]

Yes, I have a MasterCard and a Visa card, but neither of them allows me to pay on your website.

[Lamal1]

Please help me so that I can pay

[Katie_B]

Hi @Lamal1. 

Thanks for getting back to me. 

If you continue to see this error I'd recommend getting in touch so our customer care team can help process your payment. 

Katie

[Lamal1]

I have described my problem fully, you are EE support so why not help?

[Katie_B]

Hi @Lamal1. 

Unfortunately, we have no account access here on the community so unable to help with processing a payment. 

Katie