Apple Watch Ultra 2 x IPhone 16

[Harry19962]

I am hoping that somebody at EE can provide some support. 

After many, many hours on the phone to both EE Guide’s and ‘Level 2 support’, it appears that no-one can actually help. 

I purchased my phone and watch (sim-only for both) via EE. 

I keep getting the error message, as attached. It is a personal plan, so this makes no sense. I have done the unpair-pair about 4 times without any luck. I have tried via 5G and WiFi. I am running out of hope. 

”

[Katie_B]

Hi @Harry19962. 

Thanks for coming here. 

I am sorry to hear that Level 2 have not yet been able to resolve this. 

Have the team figured out the reason behind the error?

Did the team provide you with the next steps in their investigation?

Speak soon, 

Katie

[Harry19962]

Hello, thank you for reaching out. Level 2 said that will escalate, but I have heard nothing.

[Katie_B]

Thanks so much for getting back to me @Harry19962. 

I understand this must be super frustrating, I am positive this will be escalated to the right department.

When did you last speak with our technical care team?

Katie

[Harry19962]

Three days ago.

[Katie_B]

Thanks for confirming @Harry19962. 

I would allow the team a few more days, if you do not hear back please get back in touch. 

One of our guides should then be able to provide you with an update. 

Katie

[Harry19962]

No one has got back to me !!

[Michael_D · Accepted solution]

Hi @Harry19962 

I am sorry that you've not heard anything yet.

The best thing I can suggest is to get in touch with our tech guides again, so they can bring up your account and have a look to see what the latest is, and if they need to, chase it for you.

Michael