Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52289 Views
  • 117 replies
  • 15 Helpful

Calls keep automatically hanging up

Hi, I'm trying to get through to the digital team as I have been told I need to confirm some details on my order of the iPhone 15 Pro Max, but every time I try to call them the line hangs up automatically! I've been trying consistently to get through...

Get in contact regarding a order

Hi, I was told to phone back to discuss my order but I have tried phoning multiple times and been on hold for a hour at a time

Barness4 by Visitor
  • 698 Views
  • 3 replies
  • 1 Helpful

kindly let me know whn my Samsung phone wil be delivered

hi i n eed to discuss my accout with BT who ive ordered broadband with and mobile with you where they are in partnership with yourselves and since i gave differend mobile to contact me on I dont have access to that number . f9or dpd to contact me but...

RubinaA by Visitor
  • 307 Views
  • 2 replies
  • 2 Helpful

Where's my order?

Hi,Upgraded / ordered new phone on the 11th, including paying £200 up front. Other than the initial confirmation, I've had no further updates, and tracking still isn't working...Would be nice to know what's happening / receive my phone before my curr...

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Resolved! DPd not send anything

Am still waiting for sim only plan monthly to be delivered still nothing received from Dpd

Nawafkb by Investigator
  • 507 Views
  • 9 replies
  • 1 Helpful

Resolved! New sim

Hi i want to get a new sim and mobile phone

Could not get my delivery

Due to EE giving the wrong number to DPD I could not get my delivery as did not get the pin but due to we department that deals with DPD is closed so they cannot not help and DPD is as much help as a wet paper bag I think EE need to change he to a de...

Daz58421 by Investigator
  • 474 Views
  • 1 replies
  • 0 Helpful

Cancelled trade in

Can anyone give me the name and contact details of the company that deals with the trade ins? I agreed and then cancelled a trade in withinin the same phone call back in August but I keep getting the letters texts and emails saying to send my old pho...

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Upgrade woes.

I’ve been with EE for 12 months now and the experience hasn’t been great. After needing hours on the phone and weeks of waiting to sort out my original order and delivery last year, I have today tried to upgrade my iPhone and Apple Watch. Put the ord...

Liv3rman by Visitor
  • 384 Views
  • 1 replies
  • 0 Helpful