When will my phone arrive

ATM-80Y · ‎04-01-2025

I placed an order for a monthly contract for the phone below. The order is still stuck on will be dispatched in 24 hours.. does anyone know how long it takes for it to get dispatched? It was meant to take within 1 day?

Northerner · ‎04-01-2025

Hi @ATM-80Y

I suggest downloading the DPD app. You'll need a code to give to the driver.

If you're lucky tomorrow ( depending on location) or monday but you will receive a text from DPD.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

ATM-80Y · ‎04-01-2025

Thank you for helping me out i appreciate it and that’s fine

LukeHart97 · ‎04-01-2025

I’m exactly the same, placed an order for a 16pro Max on Monday!! Been 6 days, and I can’t even track mine as it says I’ve timed out

Chris_B · ‎04-01-2025

@LukeHart97 Is that with a tracking number you received or with an order number that starts with KXO or XKN ? you’ll not tracking anything with a order number as nothing has been allocated to you and once that happens you’ll get a tracking number.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.